At a Glance
- Tasks: Lead and inspire teams in delivering exceptional customer experiences in luxury retail.
- Company: Fenwick, a family-owned department store with a rich heritage since 1882.
- Benefits: 28 days annual leave, birthday off, up to 25% discount, and wellbeing support.
- Other info: Join a collaborative workforce of over 2,000 individuals driving innovation and excellence.
- Why this job: Make a significant impact in a supportive leadership team within a dynamic environment.
- Qualifications: Proven retail management experience and a passion for fashion.
The predicted salary is between 27520 - 30000 £ per year.
We are currently seeking a passionate and commercially driven Sales Manager to lead our Women's Accessories, Personal Shopping and Concierge teams.
This is an exciting opportunity for an experienced retail leader to inspire high-performing teams, deliver exceptional customer experiences and drive commercial success across three key customer-focused areas of the business.
- When you join Fenwick, you'll receive;
- 28 days annual leave (increasing by 1 day each year to a maximum of 33 days) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year.
- Your birthday off as an additional day annual leave - this can be taken any day within your birth month.
- Up to 25% discount in all Fenwick stores and fenwick. co. uk.
- We Care -24/7 GP, wellbeing advice & support service
About the Role
As a natural leader and role model, you will place the customer at the heart of everything you do, leading and inspiring your team to deliver the exceptional service and hospitality that Fenwick is known for.
We are looking for someone who embodies our value of 'Keep it Simple', creating a seamless customer experience while driving operational excellence and high standards across our Accessories department.
With a strong commercial mindset and a passion for luxury retail, you will identify opportunities to maximise sales, enhance the customer journey and drive performance in line with our value of 'Be Bold and Courageous'.
At Fenwick, we recognise the value our people bring to the business, and through our values of 'Own and Deliver' and 'Respect and Work Together', you will lead, coach and develop a team of Team Leaders, Sales Consultants and Sales Advisors, creating an engaging and high-performing culture where colleagues can thrive and deliver their best.
This is a fantastic opportunity to join a supportive leadership team and make a significant impact within one of our key Accessories departments.
Working closely with the Divisional Sales Manager and partnering with Buying, Merchandising and Retail Operations teams, you will play an important role in driving commercial performance, delivering exceptional customer experiences and supporting the continued success of the business.
What we are looking for in a candidate...
- A Proven Track Record of working in retail at Supervisory and/or Management Level.
- Strong interest in Fashion Retail and Commercial Awareness.
- A natural leader and role model who thrives in a fast-paced environment.
- Innate attention to detail and the ability to make commercial decisions.
- An experienced professional who is adaptable, approachable, and resilient.
- Current and relevant product knowledge and market awareness.
- Experience in managing a large team.
- About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened.
We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK.
We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.
Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.
In 2023 we launched our 'Quiet No More' campaign, enhancing our presence on the UK high street as well as our e Commerce website going from strength to strength.
Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation.
Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!
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Sales Manager employer: Fenwick Limited
Fenwick is an exceptional employer that prioritises employee wellbeing and professional growth, offering generous benefits such as 33 days of annual leave, a birthday off, and a 25% discount across all stores. The collaborative work culture fosters a positive environment where People Advisors can thrive, utilising their analytical skills to drive strategic insights while supporting managers in enhancing workplace performance. With a commitment to continuous improvement and a focus on employee relations, Fenwick provides a meaningful and rewarding career path for those looking to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fenwick Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fenwick Limited!
We think you need these skills to ace Sales Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fenwick Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fenwick Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fenwick Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fenwick Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
