At a Glance
- Tasks: Engage with customers and provide an exceptional shopping experience in Menswear.
- Company: Join Fenwick, the UK's largest family-owned department store with a rich heritage.
- Benefits: Enjoy 25% discount, 28 days annual leave, birthday day off, and wellness support.
- Other info: No specific experience required; just bring your enthusiasm and communication skills!
- Why this job: Be part of a dynamic team that values passion, innovation, and customer satisfaction.
- Qualifications: Ideal candidates are warm, adaptable, and have a keen interest in fashion.
The predicted salary is between 24000 - 36000 £ per year.
If you are looking to grow your career at the home of excellent hospitality and premium retail, you’ve come to the right place! We are seeking Sales Advisors to join our team in Fenwick Kingston. We have contracts in the following departments: 1x37.5 hours - Menswear.
What’s in it for you?
- 25% Colleague Discount (across most areas)
- 28 days annual leave, increasing by 1 day each year to a maximum of 33 days (pro rata for part-time colleagues)
- Birthday day - 1 additional day off in the month of your birthday
- WeCare: a 24/7 online GP, mental health support service, get fit programme, and more
- ‘Perks*’ - discounts, exclusive deals, and cashback on a range of products and leisure activities
- Pension scheme
About the Opportunity
Our Sales Advisors are flexible, dynamic, and brand ambassadors for Fenwick. You will build rapport with each customer, ensuring they have the best in-store experience. You will embody our values, working with passion and pride while maintaining high standards to ensure every customer experiences our renowned hospitality.
What we are looking for in a candidate
- Warm, welcoming individuals who are adaptable, courageous, innovative, and goal-oriented
- A proven track record in a customer-facing role within a similar business (desirable but not essential)
- A strong interest in premium and luxury brands and fashion
- An excellent communicator with strong interpersonal skills
About Fenwick
Fenwick is the UK’s largest family-owned department store group, with a rich heritage that has shaped who we are today. We are on an exciting journey of investment, aiming for a future as bold and brilliant as our past. Our 2,000-strong workforce spans stores, support functions including Digital, Buying & Merchandising, IT, Finance, People, and Customer Service, as well as restaurants and distribution centres. We are always looking for talented individuals to join our expanding family and help us exceed customer expectations.
Sales Advisor - Menswear in Kingston upon Thames employer: Fenwick Limited
Fenwick Kingston is an exceptional employer that prioritises employee well-being and growth, offering a generous benefits package including 28 days of annual leave, a birthday day off, and a comprehensive WeCare support system. Our vibrant work culture fosters collaboration and innovation, making it an ideal environment for Sales Advisors who are passionate about premium retail and customer service. Join us to be part of a family-owned legacy that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Menswear in Kingston upon Thames
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fenwick Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fenwick Limited!
We think you need these skills to ace Sales Advisor - Menswear in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fenwick Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fenwick Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fenwick Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fenwick Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
