At a Glance
- Tasks: Join us as a Sales Advisor, creating amazing in-store experiences for our customers.
- Company: Fenwick is the UK's largest family-owned department store, rich in heritage and innovation.
- Benefits: Enjoy 25% colleague discount, 28 days annual leave, and a birthday day off!
- Other info: Join our exciting journey of growth and investment in a collaborative environment.
- Why this job: Be part of a dynamic team that values passion, pride, and exceptional customer service.
- Qualifications: We seek warm, adaptable individuals with strong communication skills; retail experience is a plus.
If you are looking to grow your career at the home of excellent hospitality and premium retail edits, you’ve come to the right place! We are looking for a Sales Advisor to join our team in Fenwick Canterbury.
We have contracts in the following departments:
- 1x15 hours - Home
What’s in it for you?
- 25% Colleague Discount (across most areas)
- 28 days annual leave increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
- Birthday day - 1 additional day off in the month of your birthday
- WeCare - a 24/7 online GP, mental health support service, get fit programme and more.
- Perks - a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities.
- Pension scheme
About the Opportunity
Our Sales Advisors are flexible, dynamic and brand ambassadors for Fenwick. You will build rapport with each customer ensuring they have the best in-store experience. You will live and breathe our values, working with passion and pride whilst being committed to maintaining our high standards so that every customer experiences our famous hospitality when visiting us.
What we are looking for in a candidate
We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed.
- A proven track record in a customer-facing role within a similar business – desirable but not essential
- A strong interest in premium and luxury brands and fashion
- An excellent communicator with strong interpersonal skills
About Fenwick
Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before. We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution centres and we are always on the lookout for talent to join our ever-growing family to exceed our customers' expectations.
Sales Advisor - Home in Canterbury employer: Fenwick Limited
Fenwick Canterbury is an exceptional employer that prioritises employee well-being and growth, offering a generous benefits package including a 25% colleague discount, increasing annual leave, and a dedicated mental health support service. Our vibrant work culture fosters collaboration and passion, making it an ideal environment for those looking to thrive in the premium retail sector while delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Home in Canterbury
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Fenwick Limited, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Advisor - Home in Canterbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Fenwick Limited that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Fenwick Limited will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Fenwick Limited and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Fenwick Limited
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Fenwick Limited, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Fenwick Limited!
