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For Companies At a Glance
- Tasks: Join us as a Sales Advisor, creating amazing in-store experiences for our customers.
- Company: Fenwick is the UK's largest family-owned department store, rich in heritage and innovation.
- Benefits: Enjoy 25% colleague discount, 28 days annual leave, and a birthday day off!
- Other info: Join our exciting journey of growth and investment in a collaborative environment.
- Why this job: Be part of a dynamic team that values passion, pride, and exceptional customer service.
- Qualifications: We seek warm, adaptable individuals with strong communication skills; retail experience is a plus.
If you are looking to grow your career at the home of excellent hospitality and premium retail edits, you’ve come to the right place! We are looking for a Sales Advisor to join our team in Fenwick Canterbury.
We have contracts in the following departments:
- 1x15 hours - Home
What’s in it for you?
- 25% Colleague Discount (across most areas)
- 28 days annual leave increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
- Birthday day - 1 additional day off in the month of your birthday
- WeCare - a 24/7 online GP, mental health support service, get fit programme and more.
- Perks - a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities.
- Pension scheme
About the Opportunity
Our Sales Advisors are flexible, dynamic and brand ambassadors for Fenwick. You will build rapport with each customer ensuring they have the best in-store experience. You will live and breathe our values, working with passion and pride whilst being committed to maintaining our high standards so that every customer experiences our famous hospitality when visiting us.
What we are looking for in a candidate
We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed.
- A proven track record in a customer-facing role within a similar business – desirable but not essential
- A strong interest in premium and luxury brands and fashion
- An excellent communicator with strong interpersonal skills
About Fenwick
Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before. We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution centres and we are always on the lookout for talent to join our ever-growing family to exceed our customers' expectations.
Sales Advisor - Home employer: Fenwick Limited
Contact Detail:
Fenwick Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Home
✨Tip Number 1
Familiarise yourself with Fenwick's brand values and customer service philosophy. Understanding what makes their approach unique will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your passion for premium and luxury brands. Engage with current trends in the retail industry and be prepared to discuss your favourite brands and why they resonate with you, as this will demonstrate your genuine interest.
✨Tip Number 3
Prepare to share examples of how you've provided excellent customer service in previous roles. Think of specific situations where you went above and beyond to ensure customer satisfaction, as this will highlight your suitability for the Sales Advisor position.
✨Tip Number 4
Network with current or former employees of Fenwick if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the role.
We think you need these skills to ace Sales Advisor - Home
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Fenwick is looking for in a Sales Advisor. Highlight the key skills and characteristics they value, such as adaptability, communication skills, and a passion for premium brands.
Tailor Your CV: Make sure your CV reflects your experience in customer-facing roles, even if it's not directly in retail. Emphasise any relevant skills or experiences that align with the role, such as strong interpersonal skills or a keen interest in luxury brands.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the position. Mention why you want to work at Fenwick and how your values align with theirs. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Fenwick Limited
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure a positive experience for customers.
✨Demonstrate Your Knowledge of Premium Brands
Research Fenwick and its range of premium and luxury brands before the interview. Be prepared to discuss why you are interested in these products and how you can contribute to promoting them effectively.
✨Highlight Your Interpersonal Skills
As a Sales Advisor, strong communication is key. Prepare to showcase your ability to build rapport with customers. You might want to share specific instances where your communication skills led to successful outcomes.
✨Emphasise Adaptability and Teamwork
Fenwick values flexibility and collaboration. Be ready to discuss situations where you adapted to changes or worked as part of a team to achieve a common goal. This will demonstrate that you align with their company culture.