At a Glance
- Tasks: Engage customers and provide an exceptional shopping experience in menswear.
- Company: Join Fenwick, the UK's largest family-owned department store with a rich heritage.
- Benefits: Enjoy 25% discount, 28 days leave, birthday day off, and wellness support.
- Other info: Flexible hours available; weekend shifts required for this exciting role.
- Why this job: Be part of a dynamic team and represent premium brands with pride.
- Qualifications: Customer-facing experience and strong communication skills are preferred.
The predicted salary is between 12 - 15 £ per hour.
If you are looking to grow your career at the home of excellent hospitality and premium retail edits, you’ve come to the right place! We are looking for Sales Advisors to join our team in Fenwick Kingston! We have contracts available in the following departments, please note that all roles require weekend availability:
- 1x Charles Tyrwhitt (Menswear) - 12 hours per week - Sat & Sun Only
- 1x Charles Tyrwhitt (Menswear) - 10 hours per week - Tue & Wed Only
About the Opportunity
Our Sales Advisors are flexible, dynamic and brand ambassadors for Fenwick. You will build rapport with each customer ensuring they have the best in-store experience. You will live and breathe our values, working with passion and pride whilst being committed to maintaining our high standards so that every customer experiences our famous hospitality when visiting us.
About the Candidate
We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal‑orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed:
- A proven track record in a customer‑facing role within a similar business – desirable
- A strong interest in premium and luxury brands and retail
- An excellent communicator with strong interpersonal skills
When you join Fenwick, you’ll receive:
- 25% Colleague Discount (across most areas)
- 28 days annual leave (increasing by 1 day each year to a maximum of 33 days)
- Birthday day - 1 additional day off in the month of your birthday
- WeCare - a 24/7 online GP, mental health support service, get fit programme and more
- 'Perks' - a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities
- Pension scheme
About Fenwick
Fenwick is the UK’s largest family‑owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before. We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution centres and we are always on the lookout for talent to join our ever‑growing family to exceed our customers' expectations.
Sales Advisor - Charles Tyrwhitt - Menswear employer: Fenwick Limited
Fenwick is an exceptional employer, offering a vibrant work culture that prioritises hospitality and customer experience. As a Sales Advisor in the heart of Kingston, you will enjoy generous benefits including a 25% colleague discount, increasing annual leave, and access to mental health support services, all while being part of a family-owned department store with a commitment to employee growth and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Charles Tyrwhitt - Menswear
✨Tip Number 1
Get to know the brand! Before your interview, dive into Charles Tyrwhitt's history and values. This way, you can show off your passion for their menswear and how you align with their commitment to excellent hospitality.
✨Tip Number 2
Practice your people skills! As a Sales Advisor, you'll need to build rapport with customers. Role-play with friends or family to get comfortable with engaging and communicating effectively.
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to work weekends and adjust to different situations. Employers love candidates who can roll with the punches and keep a positive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Fenwick family and ready to contribute to our exciting journey.
We think you need these skills to ace Sales Advisor - Charles Tyrwhitt - Menswear
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let us see your enthusiasm for premium and luxury brands. Share any experiences that highlight your love for retail and how you connect with customers. We want to know why you’re excited about joining our team!
Be Personable and Warm:Since we’re all about excellent hospitality, make sure your application reflects your warm personality. Use a friendly tone and share examples of how you've built rapport with customers in the past. We’re looking for those who can bring a smile to our customers' faces!
Highlight Relevant Experience:If you’ve got a background in customer-facing roles, don’t hold back! Mention specific skills and experiences that relate to the Sales Advisor position. We want to see how your past roles have prepared you for this exciting opportunity at Fenwick.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our Fenwick family!
How to prepare for a job interview at Fenwick Limited
✨Know Your Brands
Before the interview, do your homework on Charles Tyrwhitt and other premium menswear brands. Understand their values, product lines, and what sets them apart in the retail market. This knowledge will help you connect with the brand during the interview and show your genuine interest.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to ensure customer satisfaction. This will demonstrate your ability to embody the hospitality values that Fenwick prides itself on.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice how you would approach a customer looking for advice on menswear. This is your chance to showcase your communication skills and adaptability, so be warm, welcoming, and confident!
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the Sales Advisor role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
