At a Glance
- Tasks: Provide excellent customer service and assist with bra fittings in a premium retail environment.
- Company: Join Fenwick, the UK's largest family-owned department store with a rich heritage.
- Benefits: Enjoy 25% colleague discount, 28 days annual leave, and mental health support.
- Other info: Flexible hours with weekend availability; great career growth opportunities await!
- Why this job: Be part of a dynamic team and create memorable shopping experiences for customers.
- Qualifications: Bra fitting experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
If you are looking to grow your career at the home of excellent hospitality and premium retail edits, you’ve come to the right place! We are looking for two Sales Advisors to join our team in Fenwick Tunbridge Wells! We have contracts available in the following departments, please note that all roles require weekend availability:
- 1x Lingerie - 30 hours per week
- 1x Womenswear - 30 hours per week
Please note: Bra Fitting experience is essential for these roles.
About the Opportunity
Our Sales Advisors are flexible, dynamic and brand ambassadors for Fenwick. You will build rapport with each customer ensuring they have the best in-store experience. You will live and breathe our values, working with passion and pride whilst being committed to maintaining our high standards so that every customer experiences our famous hospitality when visiting us.
About the Candidate
We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed:
- A proven track record in a customer-facing role within a similar business – desirable
- A strong interest in premium and luxury brands and retail
- An excellent communicator with strong interpersonal skills
When you join Fenwick, you’ll receive:
- 25% Colleague Discount (across most areas)
- 28 days annual leave (increasing by 1 day each year to a maximum of 33 days)
- Birthday day - 1 additional day off in the month of your birthday
- WeCare - a 24/7 online GP, mental health support service, get fit programme and more
- ‘Perks’ - a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities
- Pension scheme
About Fenwick
Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before. We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution centres and we are always on the lookout for talent to join our ever-growing family to exceed our customers' expectations.
Sales Advisor - Lingerie in Royal Tunbridge Wells employer: Fenwick Limited
Fenwick Tunbridge Wells is an exceptional employer, offering a vibrant work culture where hospitality and premium retail converge. As a Sales Advisor, you will enjoy generous benefits including a 25% colleague discount, increasing annual leave, and access to mental health support services, all while being part of a family-owned department store that values collaboration and employee growth. Join us to be a part of our exciting journey and make a meaningful impact in delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Lingerie in Royal Tunbridge Wells
✨Tip Number 1
Get to know the brand! Before your interview, dive into Fenwick's history and values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your bra fitting skills! Since it's essential for the role, brush up on your techniques and be ready to demonstrate your expertise during the interview. Confidence is key!
✨Tip Number 3
Show off your people skills! Be prepared to share examples of how you've built rapport with customers in the past. Fenwick values warm and welcoming personalities, so let your charm shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Fenwick family. Let's get you that Sales Advisor role!
We think you need these skills to ace Sales Advisor - Lingerie in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Passion for Premium Brands:When you're writing your application, let us see your enthusiasm for premium and luxury brands shine through! Share any experiences or stories that highlight your love for the industry, as this will help us understand why you’d be a great fit for our team.
Highlight Your Customer Service Skills:We want to know about your customer-facing experience! Make sure to include specific examples of how you've gone above and beyond to provide excellent service. This will show us that you’re not just a good communicator, but also someone who genuinely cares about creating memorable experiences for customers.
Be Flexible and Adaptable:Since we’re looking for dynamic individuals, it’s important to convey your flexibility in your application. Share instances where you’ve adapted to changing situations or taken on new challenges. This will demonstrate that you can thrive in our fast-paced environment!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Fenwick and what we stand for!
How to prepare for a job interview at Fenwick Limited
✨Know Your Products
Before the interview, make sure you’re familiar with the lingerie products Fenwick offers. Research their premium brands and understand what makes them stand out. This will help you demonstrate your passion for the products and show that you can effectively communicate their value to customers.
✨Showcase Your Bra Fitting Experience
Since bra fitting experience is essential for this role, be prepared to discuss your previous experiences in detail. Share specific examples of how you’ve helped customers find the right fit and how you ensured they had a positive experience. This will highlight your expertise and customer service skills.
✨Emphasise Your Interpersonal Skills
As a Sales Advisor, building rapport with customers is key. During the interview, share examples of how you’ve successfully connected with customers in the past. Highlight your ability to listen, empathise, and adapt to different personalities, which aligns perfectly with Fenwick’s values.
✨Demonstrate Your Passion for Hospitality
Fenwick prides itself on excellent hospitality, so be ready to discuss what hospitality means to you. Share instances where you went above and beyond to ensure a customer felt valued and appreciated. This will show that you embody the brand's commitment to high standards and customer satisfaction.
