At a Glance
- Tasks: Interact with clients, provide guidance, and grow your client book in-store.
- Company: Join Fenwick Tunbridge Wells, part of the UK's largest family-owned department store group.
- Benefits: Enjoy a 25% colleague discount, 28 days annual leave, and a birthday day off.
- Other info: This role is integral to maintaining high standards and driving sales.
- Why this job: Be a driving force in delivering exceptional hospitality and service to clients.
- Qualifications: Experience in luxury retail and familiarity with clientele tools like Salesforce are essential.
The predicted salary is between 25000 - 32000 £ per year.
Are you looking for an exciting, customer focused role within a business on an exciting journey? If so, we are looking for someone to join our Concierge & Services team within Fenwick Tunbridge Wells and would love to hear from you!
We offer a competitive salary and benefits package including:
- 25% Colleague Discount (across most areas)
- 28 days annual leave (increasing by 1 day each year to a maximum of 33 days) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year
- Birthday day - 1 additional day off in the month of your birthday
- WeCare a 24/7 online GP, mental health support service, get fit programme and more
- 'Perks*' a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities
- Pension scheme
About the Opportunity
As our Personal Shopper you will be the driving force of our Concierge & Services team in-store showcasing the very best of our hospitality to clients across the world whilst working with passion and pride to maintain our high standards, driving sales, and exceeding your targets. Our clients deserve impeccable service delivered by people with a genuine passion for our famous product edit. This is an integral role for our business to succeed, you will need to be experienced in clientelling, paying particular attention to what your clients want and influencing what they need! You must be proactive and driven, staying one step ahead of our competitors; keeping abreast of what’s new in fashion and lifestyle trends, events, and services to maximize every opportunity to deliver for our clients.
Your mission will be to own and deliver as Personal Shopper by:
- Positively interact with potential and existing clients. Answering queries and providing guidance on our services, enabling customers to choose the most suitable option for them.
- Proactively grow your client book within your store and create an exciting hub of styling and shopping.
- Continue to deliver our unique service by maintaining customer care.
- Responsible for prepping the client rooms.
- Work confidently and collaboratively with various departments.
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity.
About the candidate
We are looking for someone who has a passion for brands and styling and who understands teamwork. If you have experience working as a Personal Shopper with a strong clientele base we'd love to hear from you. As well as these key characteristics, this role also requires some specific skills and experience to succeed.
- A strong track record of working in a luxury retail business - Essential
- A keen follower of fashion & lifestyle trends, brands, and social media
- A great communicator and strong team player
- IT system literate and confident with Microsoft Office applications. Previous experience using a clientele tool e.g. Salesforce, Hero or Select Hub would be advantageous.
- An affinity with the Fenwick brand
About Fenwick
Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before. We have stores located across the UK, differing in size, and offering, specific to their local community; we are always on the lookout for talent to join our ever-growing family to exceed our customers' expectations.
Personal Shopper employer: Fenwick Limited
Fenwick is committed to investment and growth, offering a rich heritage and history. Located in Tunbridge Wells, we provide a supportive environment with perks like a 24/7 online GP and mental health support. Join our team to exceed customer expectations in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopper
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fenwick Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fenwick Limited!
We think you need these skills to ace Personal Shopper
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fenwick Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fenwick Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fenwick Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fenwick Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
