At a Glance
- Tasks: Engage with clients, guide product selections, and maintain high service standards.
- Company: Fenwick is the UK's largest family-owned department store group with a rich heritage.
- Benefits: Enjoy 25% discount, 28 days leave, birthday off, and wellness support.
- Other info: Proficiency in IT systems and client management tools is a plus.
- Why this job: Join a passionate team, showcase your styling skills, and make a real impact.
- Qualifications: Experience in clientelling, strong communication skills, and a love for fashion are essential.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for an exciting, customer-focused role within a business on an exciting journey? If so, we are looking for someone to join our Concierge & Services team at Fenwick Kingston and would love to hear from you!
We offer a competitive salary and benefits package including:
- 25% Colleague Discount (across most areas)
- 28 days annual leave (increasing by 1 day each year to a maximum of 33 days) and a holiday buying scheme in which you can purchase a further 5 days annually
- Birthday day off - an additional day in your birthday month
- WeCare: 24/7 online GP, mental health support, get fit programme, and more
- \'Perks*\': discounts, exclusive deals, and cashback on various products and leisure activities
- Pension scheme
About the Opportunity
As our Personal Shopper, you will be the driving force of our Concierge & Services team in-store, showcasing the best of our hospitality to clients worldwide while maintaining high standards, driving sales, and exceeding targets.
Our clients deserve impeccable service delivered by passionate staff with a genuine love for our product range. This role is crucial to our business success. You should have experience in clientelling, paying close attention to client preferences and influencing their choices. Proactivity, a drive to stay ahead of trends, and knowledge of fashion, lifestyle, events, and services are essential to maximize client satisfaction.
Your responsibilities as a Personal Shopper will include:
- Engaging positively with clients, answering queries, and guiding them in selecting suitable products and services.
- Growing your client base within your store and creating an engaging shopping and styling environment.
- Maintaining exceptional customer care and service standards.
- Preparing client rooms for appointments.
- Collaborating confidently with various departments.
- Staying updated on current trends and expanding product knowledge, while monitoring competitor activity.
About the ideal candidate
We seek someone passionate about brands and styling, with experience working as a Personal Shopper and a strong existing client base. Key qualities include teamwork, enthusiasm for fashion and lifestyle trends, excellent communication skills, and confidence with IT systems such as Microsoft Office. Experience with client management tools like Salesforce, Hero, or Select Hub is a plus. An affinity for the Fenwick brand is desirable.
About Fenwick
Fenwick is the UK’s largest family-owned department store group, with a rich heritage and a bold future. We have stores across the UK, each tailored to its local community, and are always looking for talented individuals to join our growing family and exceed customer expectations.
#J-18808-LjbffrPersonal Shopper in Kingston upon Thames employer: Fenwick Limited
Fenwick Kingston is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary alongside generous benefits such as a 25% colleague discount, 28 days of annual leave, and a unique birthday day off. Our vibrant work culture fosters teamwork and creativity, allowing Personal Shoppers to thrive in a supportive environment while engaging with clients and showcasing their passion for fashion and lifestyle. With opportunities for professional development and a commitment to maintaining high service standards, Fenwick is the perfect place for those seeking a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopper in Kingston upon Thames
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fenwick Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fenwick Limited!
We think you need these skills to ace Personal Shopper in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fenwick Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fenwick Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fenwick Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fenwick Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
