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For Companies At a Glance
- Tasks: Engage with clients, guide product selections, and maintain high service standards.
- Company: Fenwick is the UK's largest family-owned department store group with a rich heritage.
- Benefits: Enjoy 25% discount, 28 days leave, birthday off, and wellness support.
- Why this job: Join a passionate team, showcase your styling skills, and make a real impact.
- Qualifications: Experience in clientelling, strong communication skills, and a love for fashion are essential.
- Other info: Proficiency in IT systems and client management tools is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for an exciting, customer-focused role within a business on an exciting journey? If so, we are looking for someone to join our Concierge & Services team at Fenwick Kingston and would love to hear from you!
We offer a competitive salary and benefits package including:
- 25% Colleague Discount (across most areas)
- 28 days annual leave (increasing by 1 day each year to a maximum of 33 days) and a holiday buying scheme in which you can purchase a further 5 days annually
- Birthday day off – an additional day in your birthday month
- WeCare: 24/7 online GP, mental health support, get fit programme, and more
- \’Perks*\’: discounts, exclusive deals, and cashback on various products and leisure activities
- Pension scheme
About the Opportunity
As our Personal Shopper, you will be the driving force of our Concierge & Services team in-store, showcasing the best of our hospitality to clients worldwide while maintaining high standards, driving sales, and exceeding targets.
Our clients deserve impeccable service delivered by passionate staff with a genuine love for our product range. This role is crucial to our business success. You should have experience in clientelling, paying close attention to client preferences and influencing their choices. Proactivity, a drive to stay ahead of trends, and knowledge of fashion, lifestyle, events, and services are essential to maximize client satisfaction.
Your responsibilities as a Personal Shopper will include:
- Engaging positively with clients, answering queries, and guiding them in selecting suitable products and services.
- Growing your client base within your store and creating an engaging shopping and styling environment.
- Maintaining exceptional customer care and service standards.
- Preparing client rooms for appointments.
- Collaborating confidently with various departments.
- Staying updated on current trends and expanding product knowledge, while monitoring competitor activity.
About the ideal candidate
We seek someone passionate about brands and styling, with experience working as a Personal Shopper and a strong existing client base. Key qualities include teamwork, enthusiasm for fashion and lifestyle trends, excellent communication skills, and confidence with IT systems such as Microsoft Office. Experience with client management tools like Salesforce, Hero, or Select Hub is a plus. An affinity for the Fenwick brand is desirable.
About Fenwick
Fenwick is the UK’s largest family-owned department store group, with a rich heritage and a bold future. We have stores across the UK, each tailored to its local community, and are always looking for talented individuals to join our growing family and exceed customer expectations.
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Personal Shopper employer: Fenwick Limited
Contact Detail:
Fenwick Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopper
✨Tip Number 1
Familiarise yourself with the Fenwick brand and its product range. Understanding their unique offerings will help you connect better with clients and demonstrate your passion during the interview.
✨Tip Number 2
Network with current or former employees of Fenwick to gain insights into the company culture and expectations for a Personal Shopper. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Stay updated on the latest fashion and lifestyle trends. Being knowledgeable about current styles will not only impress your interviewers but also show your commitment to providing exceptional service to clients.
✨Tip Number 4
Prepare to discuss your previous experience in clientelling and how you've successfully built relationships with clients. Highlight specific examples that showcase your ability to exceed customer expectations and drive sales.
We think you need these skills to ace Personal Shopper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in clientelling and personal shopping. Emphasise your passion for fashion and lifestyle trends, as well as any previous roles that demonstrate your ability to provide exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Personal Shopper role at Fenwick. Mention specific experiences that showcase your skills in engaging with clients and driving sales, and explain why you are drawn to the Fenwick brand.
Showcase Your Knowledge: Demonstrate your understanding of current fashion trends and lifestyle products in your application. This could be through mentioning specific brands or styles you are passionate about, which will show your potential employer that you are proactive and knowledgeable.
Highlight IT Proficiency: Since the role requires confidence with IT systems, make sure to mention your experience with Microsoft Office and any client management tools like Salesforce or Hero. This will reassure the employer of your capability to handle the technical aspects of the job.
How to prepare for a job interview at Fenwick Limited
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and lifestyle trends during the interview. Share examples of how you've kept up with current styles and how this knowledge has helped you in previous roles.
✨Demonstrate Client Engagement Skills
Prepare to discuss your experience in clientelling and how you've successfully built relationships with clients. Highlight specific instances where your proactive approach led to increased customer satisfaction or sales.
✨Know the Fenwick Brand
Familiarise yourself with Fenwick's history, values, and product range. Being able to articulate why you want to work for Fenwick and how you align with their brand will show your genuine interest in the role.
✨Be Ready to Discuss IT Proficiency
Since the role requires confidence with IT systems, be prepared to talk about your experience with Microsoft Office and any client management tools you've used. Providing examples of how these skills have benefited your previous employers can set you apart.
