Fenwick Limited in Newcastle is seeking a Service Desk Team Leader to join our IT team onsite, with a hybrid working model. You will lead the day-to-day operation of the IT Service Desk, ensuring high-quality support and excellent customer service for colleagues across the business.
You will act as escalation point for complex issues, collaborate with internal IT teams and suppliers, and drive service improvements using performance data to enhance the end-user experience.
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IT Service Desk Team Lead — Hybrid & Stakeholder Focus in Newcastle upon Tyne employer: Fenwick Limited
Fenwick Kingston is an excellent employer that values its employees by fostering a supportive work culture where teamwork and customer service excellence are paramount. With opportunities for professional growth and development, our Loss Prevention Assistants play a crucial role in maintaining store security while engaging positively with customers. Located in a vibrant retail environment, we offer a dynamic workplace that prioritises employee well-being and satisfaction.
