Fenwick Limited in Newcastle is seeking an experienced Service Desk Team Leader to oversee day-to-day IT Service Desk operations, ensuring high-quality technical support and customer service. The role combines hands-on technical support with leadership, service improvement and stakeholder management, driving incidents and service requests to resolution within SLAs.
It supports hybrid working with 3 in-office days and 2 remote days.
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Hybrid IT Service Desk Lead: Drive Service Excellence in Newcastle upon Tyne employer: Fenwick Limited
Fenwick Kingston is an excellent employer that values its employees by fostering a supportive work culture where teamwork and customer service excellence are paramount. With opportunities for professional growth and development, our Loss Prevention Assistants play a crucial role in maintaining store security while engaging positively with customers. Located in a vibrant retail environment, we offer a dynamic workplace that prioritises employee well-being and satisfaction.
