At a Glance
- Tasks: Join our Front of House team to deliver exceptional customer service and create memorable dining experiences.
- Company: Fenwick, a historic and family-owned department store with a focus on luxury and hospitality.
- Benefits: Enjoy 25% colleague discount, 28 days annual leave, and mental health support.
- Other info: Be part of a dynamic team in a supportive environment with growth opportunities.
- Why this job: Experience a fulfilling role with no late nights, perfect for work-life balance.
- Qualifications: Customer-facing experience is a plus, but a positive attitude and willingness to learn are key.
The predicted salary is between 20000 - 25000 € per year.
Do you have what it takes to join our team as one of our Front of House team members? We are looking for people who are dynamic and driven who will help ensure our customers experience our famous hospitality when visiting our restaurants in Fenwick Newcastle! Unlike many roles in hospitality, our roles do not include late night working giving a rare and much sought after, work life balance.
Our Front of House team members enrich our customers' experience whilst dining with us, ensuring our customers leave with a lasting impression. The team provides authentic and natural service, working together to ensure the restaurant is clean and tidy and sharing knowledge of the menu with customers.
We are currently recruiting for the following contracts:
- 36.5 hours per week - Mason & Rye (Fixed Term Contract until 1st September)
- 36.5 hours per week - Fuego (Fixed Term Contract until 1st September)
About the Candidate
We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed.
- A proven track record in a customer-facing role within a similar business is desirable, but not essential
- Adaptable to changing demands and able to maintain a positive attitude in a fast-paced environment
- Demonstrates a passion for the hospitality industry and a willingness to learn and grow within the role
- Excellent communication and strong interpersonal skills are essential for this role
When you join Fenwick, you'll receive;
- 25% Colleague Discount (across most areas)
- 28 days annual leave increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
- Birthday day - 1 additional day off in the month of your birthday
- WeCare - 24/7 GP, mental health support service, get fit schemes and more
- 'Perks*' - a great way to get discounts, exclusive deals and cashback
- Pension scheme
About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.
Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our “Quiet No More” campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!
Food Service Assistant in Newcastle upon Tyne employer: Fenwick Limited
Fenwick Newcastle is an exceptional employer, offering a unique work-life balance with no late-night shifts, making it ideal for those seeking a fulfilling career in hospitality. Our supportive work culture fosters personal growth and development, complemented by generous benefits such as 28 days of annual leave, a birthday day off, and access to mental health support services. Join our dynamic Front of House team and be part of a family-owned business that values collaboration and innovation while providing memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Food Service Assistant in Newcastle upon Tyne
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in and soak up the atmosphere. Chat with staff if you can; it shows you're genuinely interested and helps you understand what makes their hospitality special.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of a few scenarios where you can demonstrate your warm and welcoming nature. Role-play with a friend to boost your confidence!
✨Tip Number 3
Show off your adaptability! Be ready to share examples of how you've handled fast-paced situations in the past. Employers love to see that you can keep a positive attitude when things get busy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the roles and perks we offer, making it easier for you to tailor your approach.
We think you need these skills to ace Food Service Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with customers.
Tailor Your Application:Make sure to tailor your application to the Food Service Assistant role. Highlight any relevant experience in customer-facing roles and showcase how your skills align with our dynamic team at Fenwick.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our Front of House team.
How to prepare for a job interview at Fenwick Limited
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with the menu. Being able to discuss dishes and recommend items shows your passion for the hospitality industry and that you're ready to engage with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Whether it’s a time you went above and beyond or handled a difficult situation, these stories will highlight your interpersonal skills and adaptability.
✨Emphasise Teamwork
Since this role involves working closely with others, be ready to talk about how you collaborate in a team setting. Share instances where you contributed to a positive team environment or helped a colleague out during busy times.
✨Maintain a Positive Attitude
In a fast-paced environment like hospitality, a positive attitude is key. During the interview, demonstrate your enthusiasm for the role and your ability to stay upbeat, even when things get hectic.
