At a Glance
- Tasks: Transform customer data into actionable insights for loyalty programme growth.
- Company: Join Fenwick, a leading retail brand with a focus on customer experience.
- Benefits: 33 days annual leave, up to 25% store discount, and hybrid working options.
- Other info: Collaborative environment with opportunities to influence key business decisions.
- Why this job: Make a real impact by driving customer engagement and retention through data analysis.
- Qualifications: 3+ years in customer insights, strong SQL and Python skills required.
The predicted salary is between 40000 - 50000 € per year.
When you join Fenwick, you’ll receive:
- 33 days annual leave (inclusive of 8 bank holidays) - pro rata to the length of your contract.
- Up to 25% discount in all Fenwick stores and fenwick.co.uk.
- WeCare - 24/7 GP, wellbeing advice & support service.
- Hybrid Working (typically Thursday & Friday working from home).
About the role
We’re looking for a Loyalty & CRM Insight Analyst to help transform the MyFenwick Loyalty programme into a high‑performing, data‑driven growth engine. You’ll play a key role in turning rich customer data into clear, actionable insight that shapes how we target, engage, reward, and retain our members. From identifying high‑value customer segments to uncovering opportunities to improve retention and lifetime value, your work will directly influence decision‑making across the business.
In this role, you’ll work closely with CRM, BI & IT, Marketing, Digital, Buying & Merchandising, and Finance teams to deliver insight that drives meaningful commercial impact. You’ll analyse customer behaviour across both in‑store and online channels, build segmentation models, and identify opportunities to improve the customer lifecycle, reduce churn, and optimise campaign performance. You’ll also design and maintain dashboards and reporting tools using platforms such as Power BI, Qlik, or Tableau to provide clear visibility of loyalty programme performance.
We’re looking for someone with at least 3 years’ experience in a customer insights or analytics role, with strong proficiency in SQL and Python for data extraction and analysis. You’ll bring advanced Excel skills, experience in dashboard development, and the ability to translate complex data into simple, compelling insight. Strong analytical thinking, attention to detail, and commercial awareness are essential, along with the ability to communicate findings effectively and influence stakeholders with a customer‑first mindset.
What we are looking for in a candidate…
- 3+ years in a customer insights role.
- Strong proficiency in SQL and Python for data extraction, manipulation, and analysis.
- Experience building dashboards using tools such as Qlik, Power BI or Tableau.
- Advanced Excel skills (modelling, pivot tables, data analysis).
- Confident communicator who can tailor messages for both technical and non‑technical audiences.
- Skilled in data‑driven storytelling.
- Commercially minded with a strong understanding of how insight drives customer retention.
Loyalty & CRM Insight Analyst employer: Fenwick Limited
At Fenwick, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and innovation. As a Loyalty & CRM Insight Analyst, you'll enjoy generous benefits including 33 days of annual leave, a substantial employee discount, and access to our WeCare wellbeing service, all while working in a hybrid model that promotes work-life balance. With ample opportunities for professional growth and the chance to make a significant impact on our customer engagement strategies, Fenwick is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Loyalty & CRM Insight Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Fenwick and their MyFenwick Loyalty programme. Understand their values and how your skills in SQL, Python, and data analysis can help them achieve their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your storytelling skills! Be ready to explain how your past experiences have shaped your analytical thinking and how you’ve used data to drive customer retention. Make it relatable and engaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Loyalty & CRM Insight Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Loyalty & CRM Insight Analyst. Highlight your experience with SQL, Python, and dashboard tools like Power BI or Tableau. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer insights and how you can help transform our MyFenwick Loyalty programme. Keep it engaging and relevant to the role.
Showcase Your Analytical Skills:In your application, don’t just list your skills—show us how you've used them in real-world scenarios. Share examples of how your analytical thinking has led to actionable insights and improved customer retention in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Fenwick Limited
✨Know Your Data Tools
Make sure you brush up on your SQL and Python skills before the interview. Be ready to discuss how you've used these tools in past roles to extract and analyse data. It’s a great way to show that you can hit the ground running!
✨Showcase Your Analytical Skills
Prepare examples of how you've turned complex data into actionable insights. Think about specific projects where your analysis led to improved customer retention or campaign performance. This will demonstrate your analytical thinking and commercial awareness.
✨Communicate Clearly
Practice explaining your findings in simple terms, as if you're talking to someone without a technical background. Being able to tailor your message for different audiences is key, so think of ways to make your insights relatable and impactful.
✨Understand the Business Impact
Research Fenwick's loyalty programme and think about how your role as a Loyalty & CRM Insight Analyst can drive growth. Be prepared to discuss how your insights could influence decision-making across various teams. Showing that you understand the bigger picture will impress the interviewers!
