At a Glance
- Tasks: Join our Front of House team to deliver exceptional customer service and create memorable dining experiences.
- Company: Fenwick, a historic family-owned department store with a focus on luxury and hospitality.
- Benefits: Enjoy 25% discount, 28 days annual leave, birthday day off, and 24/7 support services.
- Other info: Be part of a dynamic team in a supportive environment with growth opportunities.
- Why this job: Experience a fulfilling role with no late nights, perfect for work-life balance.
- Qualifications: Customer-facing experience is a plus, but passion and adaptability are key.
The predicted salary is between 12 - 14 £ per hour.
Do you have what it takes to join our team as one of our Front of House team members? We are looking for people who are dynamic and driven who will help ensure our customers experience our famous hospitality when visiting our restaurant in Brent Cross! Unlike many roles in hospitality, our roles do not include late night working giving a rare and much sought after, work life balance. Our Front of House team members enrich our customers' experience whilst dining with us, ensuring our customers leave with a lasting impression. The team provides authentic and natural service, working together to ensure the restaurant is clean and tidy and sharing knowledge of the menu with customers.
We are currently recruiting for the following contracts: 16 hours per week - Three Restaurant (3 month fixed term contract).
About the Candidate
- A proven track record in a customer-facing role within a similar business is desirable, but not essential.
- Adaptable to changing demands and able to maintain a positive attitude in a fast-paced environment.
- Demonstrates a passion for the hospitality industry and a willingness to learn and grow within the role.
- Excellent communication and strong interpersonal skills are essential for this role.
When you join Fenwick, you'll receive:
- 25% Colleague Discount (across most areas).
- 28 days annual leave increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues).
- Birthday day - 1 additional day off in the month of your birthday.
- WeCare - 24/7 GP, mental health support service, get fit schemes and more.
- 'Perks*' - a great way to get discounts, exclusive deals and cashback.
- Pension scheme.
About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!
Food Service Assistant in London employer: Fenwick Limited
Fenwick is an exceptional employer, offering a unique work-life balance with no late-night shifts, making it an ideal choice for those seeking a fulfilling career in hospitality. Our supportive work culture fosters personal growth and development, complemented by generous benefits such as 28 days of annual leave, a birthday day off, and access to mental health support services. Join our dynamic team in Brent Cross, where your passion for customer service will shine, and you'll be part of a family-owned business that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Food Service Assistant in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fenwick and their values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of some scenarios where you can demonstrate your warm and welcoming nature. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be adaptable! The hospitality industry can be fast-paced and unpredictable. Share examples from your past experiences where you've successfully adapted to changes or challenges, showing that you can keep a positive attitude under pressure.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. Plus, it’s super easy!
We think you need these skills to ace Food Service Assistant in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and welcoming nature shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to our famous customer experience.
Tailor Your Experience:Make sure to highlight any relevant customer-facing roles you've had, even if they’re not directly in hospitality. We love adaptable candidates, so share examples of how you've maintained a positive attitude in fast-paced environments!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This will help us see how you fit into our Front of House team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Fenwick. Don’t miss out!
How to prepare for a job interview at Fenwick Limited
✨Know the Menu Inside Out
Familiarise yourself with the menu before the interview. Being able to discuss dishes, ingredients, and any specials shows your enthusiasm for the role and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to ensure customer satisfaction.
✨Emphasise Adaptability
In a fast-paced environment like hospitality, adaptability is key. Share instances where you successfully adapted to changes or challenges in your previous roles, demonstrating your ability to stay positive under pressure.
✨Be Warm and Welcoming
Since they’re looking for warm and welcoming individuals, practice your greeting and body language. A friendly smile and open posture can make a great first impression, so be sure to convey your genuine passion for hospitality.
