At a Glance
- Tasks: Provide exceptional customer service and create a welcoming in-store experience.
- Company: Join Fenwick, the UK's largest family-owned department store with a rich heritage.
- Benefits: Enjoy 25% discount, 28 days annual leave, and a birthday day off!
- Other info: Great career growth opportunities in a collaborative environment.
- Why this job: Be part of a dynamic team and represent premium luxury brands.
- Qualifications: Experience in customer-facing roles and a passion for luxury retail.
The predicted salary is between 12000 - 15000 £ per year.
If you are looking to grow your career at the home of excellent hospitality and premium retail edits, you’ve come to the right place! We are looking for a Sales Advisor to join our team in Fenwick York! We have contracts available in the following departments, please note that all roles require weekend availability; 1x Lingerie - 15 hours per week.
About the Opportunity
Our Sales Advisors are flexible, dynamic and brand ambassadors for Fenwick. You will build rapport with each customer, ensuring they have the best in‑store experience. You will live and breathe our values, working with passion and pride whilst being committed to maintaining our high standards so that every customer experiences our famous hospitality when visiting us.
About the Candidate
We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal‑orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed:
- A proven track record in a customer‑facing role within a similar business – desirable
- A strong interest in premium and luxury brands and retail
- An excellent communicator with strong interpersonal skills
Benefits
- 25% Colleague Discount (across most areas)
- 28 days annual leave (increasing by 1 day each year to a maximum of 33 days)
- Birthday day – 1 additional day off in the month of your birthday
- WeCare – a 24/7 online GP, mental health support service, get fit programme and more
- ‘Perks’ – a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities
- Pension scheme
About Fenwick
Fenwick is the UK’s largest family‑owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before. We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution centres and we are always on the lookout for talent to join our ever‑growing family to exceed our customers' expectations.
Lingerie Sales Advisor: Premium Retail Experience employer: Fenwick Limited
Fenwick is an exceptional employer, offering a vibrant work culture that prioritises hospitality and premium retail experiences. With generous benefits such as a 25% colleague discount, increasing annual leave, and comprehensive health support, employees are encouraged to thrive both personally and professionally. Located in the heart of York, our team members enjoy a collaborative environment where they can grow their careers while being part of a family-owned business with a rich heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Lingerie Sales Advisor: Premium Retail Experience
✨Tip Number 1
Get to know the brand inside out! Research Fenwick and its values, especially around premium retail and hospitality. This will help you connect with customers and show that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable talking about lingerie and luxury brands. The better you can engage with customers, the more likely you are to make a sale.
✨Tip Number 3
Be flexible and adaptable! Show that you can handle different customer needs and situations with ease. This is key in a dynamic retail environment like Fenwick, where every day can bring new challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Lingerie Sales Advisor: Premium Retail Experience
Some tips for your application 🫡
Show Your Passion for Premium Brands:When writing your application, let us know why you're excited about working with premium and luxury brands. Share any personal experiences or interests that connect you to the world of high-quality retail.
Highlight Your Customer Service Skills:We want to see your track record in customer-facing roles! Make sure to include specific examples of how you've gone above and beyond to create memorable experiences for customers in your previous jobs.
Be Authentic and Warm:Our team values warmth and authenticity, so let your personality shine through in your application. Use a friendly tone and be genuine about what makes you a great fit for our team at Fenwick.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining our Fenwick family!
How to prepare for a job interview at Fenwick Limited
✨Know Your Brands
Before the interview, do your homework on the premium and luxury brands that Fenwick carries. Familiarise yourself with their values, product lines, and what makes them stand out. This will show your genuine interest and help you connect with the brand during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you built rapport with customers and handled challenging situations. This will demonstrate your ability to embody Fenwick's commitment to hospitality.
✨Emphasise Flexibility and Adaptability
Since the role requires weekend availability and adaptability, be ready to discuss how you've successfully managed changing schedules or worked in dynamic environments. Highlighting your flexibility will align with the qualities Fenwick is looking for in a Sales Advisor.
✨Practice Your Communication Skills
As an excellent communicator, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer interactions with a friend. This will help you feel more comfortable and showcase your strong interpersonal skills during the interview.
