At a Glance
- Tasks: Deliver exceptional customer service and showcase menswear expertise in-store.
- Company: Join the iconic Fenwick family, a leader in luxury retail since 1882.
- Benefits: Enjoy a 25% discount, 28 days leave, and a birthday day off!
- Other info: Join a collaborative team with opportunities for growth and innovation.
- Why this job: Be the face of Charles Tyrwhitt and create memorable shopping experiences.
- Qualifications: Experience in sales, strong menswear knowledge, and excellent communication skills.
The predicted salary is between 18900 - 23100 £ per year.
Are you looking for a new opportunity in our Kingston store? We are looking for passionate and customer-focused individuals to join our Charles Tyrwhitt team, bringing their expertise in menswear and styling to deliver an exceptional shopping experience and showcase the very best of the brand to our customers.
When you join Fenwick, you'll receive:
- 25% Colleague Discount (across most areas)
- 28 days annual leave (increasing by 1 day each year to a maximum of 33 days)
- Birthday day - 1 additional day off in the month of your birthday
- WeCare - a 24/7 online GP, mental health support service, get fit programme and more
- Pension scheme
About the role
Our Sales Consultants are the face of the Charles Tyrwhitt brand in-store, combining exceptional product knowledge with outstanding customer service to create a premium shopping experience. Working closely with the Sales Manager, you'll play a key role in driving sales performance, building strong customer relationships, and ensuring every customer receives tailored advice and styling recommendations that reflect the quality and heritage of the brand. As a menswear specialist, you'll take ownership of your department, using your product expertise to help customers find the right solutions for every occasion, from business wear to smart-casual styling. You'll lead by example on the shop floor, role modelling excellent service standards and sharing your knowledge with colleagues to help develop the wider team and deliver consistently high standards across the department. With a passion for delivering results, you'll take pride in maintaining excellent visual standards, maximising sales opportunities, and ensuring customer queries are handled confidently and professionally. By combining commercial awareness with a genuine enthusiasm for menswear, you'll help create an engaging shopping environment that encourages customer loyalty and supports the continued success of Charles Tyrwhitt within Fenwick Kingston.
About the candidate
- Experience in a senior sales or similar role/business (Essential)
- Strong knowledge of Menswear trends & a passion for fashion
- An excellent communicator with strong interpersonal skills
- Passionate about delivering excellent customer service
- A strong interest in Fenwick and the brands we sell
About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!
Sales Consultant - Charles Tyrwhitt in Kingston upon Thames employer: Fenwick Limited
Fenwick Kingston is an excellent employer that values its employees by fostering a supportive work culture where teamwork and customer service excellence are paramount. With opportunities for professional growth and development, our Loss Prevention Assistants play a crucial role in maintaining store security while engaging positively with customers. Located in a vibrant retail environment, we offer a dynamic workplace that prioritises employee well-being and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant - Charles Tyrwhitt in Kingston upon Thames
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fenwick Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fenwick Limited!
We think you need these skills to ace Sales Consultant - Charles Tyrwhitt in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fenwick Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fenwick Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fenwick Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fenwick Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
