At a Glance
- Tasks: Join our security team to prevent stock loss and provide excellent customer service.
- Company: Fenwick, the UK's largest family-owned department store group with a rich heritage.
- Benefits: Enjoy 25% discount, 28 days annual leave, and support for mental health.
- Other info: Opportunities for career growth and a collaborative work culture.
- Why this job: Be part of an exciting journey in a dynamic retail environment.
- Qualifications: Experience in Loss Prevention, excellent communication skills, and SIA Licence required.
The predicted salary is between 24000 - 30000 € per year.
We have an exciting opportunity for a Loss Prevention Assistant to join the Store Operations team, within Fenwick Kingston! Please note we are currently recruiting for 1x 40 hours per week contract.
We offer a competitive salary and benefits package including:
- 25% Colleague Discount (across most areas)
- 28 days annual leave increasing by 1 day each year to a maximum of 33 days (pro-rata for part-time colleagues)
- Birthday day - 1 additional day off in the month of your birthday
- Holiday Purchase Scheme option to buy up to 5 days annual leave
- Lifeworks - offers support in a wide range of areas, from student life to retirement, debt management or advice on saving as well as support for mental health
- Perks - is a great way to get discounts, exclusive deals, and cashback on a range of products and leisure activities
- Pension scheme
About the role
As Loss Prevention Assistant, you will be an integral part of our security team to make it your mission to mitigate stock loss. This role is customer facing and you will represent our store giving expert customer service whilst working sensitively and being approachable to all visitors. We expect you to be dynamic and proactive in your approach and to be able to thrive off the daily challenges our business encounters.
About the candidate
We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed:
- A proven track record in a Loss Prevention role in a similar business – essential.
- Health and safety / manual working awareness – essential.
- Sound knowledge of compliance and managing issues around this.
- Excellent communication skills.
- SIA Licence Holder
About Fenwick
Opening our first store in 1882, Fenwick is rich with heritage and history as the UK’s largest family‑owned department store group. We are on an exciting journey, transforming the business to exceed our customers' expectations, and we are always on the lookout for talent to join us. We have 8 stores across the UK, differing in size and offering, specific to their local community. We are fortunate enough to say 4 of our stores also house our functional teams, allowing for a truly collaborative approach.
Loss Prevention Assistant in Kingston upon Thames employer: Fenwick Limited
Fenwick Kingston is an exceptional employer, offering a vibrant work culture that values collaboration and customer service excellence. With competitive benefits such as a generous colleague discount, increasing annual leave, and comprehensive support through Lifeworks, employees are encouraged to thrive both personally and professionally. The opportunity for growth within a historic family-owned department store group makes Fenwick an attractive choice for those seeking meaningful employment in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Loss Prevention Assistant in Kingston upon Thames
✨Tip Number 1
Get to know the company! Research Fenwick and its values, so you can show how your skills align with their mission during interviews. This will help you stand out as a candidate who truly understands what they’re about.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the role. A friendly chat can sometimes lead to referrals, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to loss prevention. Think about scenarios where you've successfully mitigated stock loss or handled difficult situations, and be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Fenwick team.
We think you need these skills to ace Loss Prevention Assistant in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Loss Prevention Assistant role. Highlight any relevant experience you have in loss prevention or customer service, and don’t forget to mention your SIA Licence if you have one!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for our team at Fenwick. Be sure to mention how your skills align with our mission to mitigate stock loss.
Showcase Your Communication Skills:Since this role is customer-facing, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of how you've successfully interacted with customers in the past.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Fenwick Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of loss prevention strategies and compliance issues. Be ready to discuss your previous experience in similar roles and how you've successfully mitigated stock loss in the past.
✨Show Off Your People Skills
Since this role is customer-facing, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've provided exceptional customer service while handling sensitive situations.
✨Be Proactive and Dynamic
Fenwick values adaptability and a proactive approach. Think of instances where you've tackled challenges head-on and how you can bring that same energy to their team. Show them you're ready to thrive in a fast-paced environment!
✨Get Familiar with Health and Safety
As health and safety awareness is essential for this role, be prepared to discuss relevant regulations and your experience in maintaining a safe working environment. This will show that you take compliance seriously and are ready to contribute to their security team.
