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For Companies At a Glance
- Tasks: Join us to enhance customer dining experiences and provide top-notch service.
- Company: Fenwick is a family-owned department store known for style and luxury since 1882.
- Benefits: Enjoy up to 25% discount, 28 days leave, birthday off, and wellness support.
- Why this job: Experience a vibrant work culture with no late-night shifts and a focus on hospitality.
- Qualifications: Customer-facing experience in a restaurant is preferred; passion and positivity are key.
- Other info: Permanent contract with 24 hours per week; join a team of over 2,000.
We are excited to announce opportunities for Front of House Team Members to join our beloved Coppergate Kitchen restaurant, based in our York store!
This is a unique opportunity to work in a bustling restaurant environment. Unlike many hospitality roles, ours do not include late-night work, offering a great work-life balance.
We are recruiting for the following role:
Coppergate Kitchen – 24 hours per week, permanent contract
What does it mean to be a Front of House Team Member at Fenwick?
You will enhance our customers\’ dining experience, ensuring they leave with a lasting impression. Your role involves providing authentic, natural service, maintaining cleanliness, and sharing menu knowledge with guests.
What do we look for?
- Experience in a customer-facing role within a full-service restaurant is desirable
- Adaptability to changing demands and a positive attitude in a fast-paced environment
- A passion for hospitality and a willingness to learn
- Excellent communication and interpersonal skills
Benefits of joining Fenwick
- Up to 25% discount in all Fenwick stores and online from day one
- 28 days annual leave, including Bank Holidays, increasing to 33 days with service
- Birthday day off in your birthday month
- \’Perks\’ – retail, leisure, and hospitality discounts, exclusive deals, cashback
- WeCare – 24/7 GP, wellbeing advice & support
- Pension scheme
- Opportunity to join the tronc system, managed independently
About Fenwick
Founded in 1882, Fenwick is a heritage-rich, family-owned department store group renowned for style and luxury. We are committed to exceeding customer expectations and are always looking for new talent.
Our team of over 2,000 employees across stores, support functions, and restaurants work collaboratively. Our restaurant division operates 15 own-brand restaurants and partnerships across 8 stores, offering exceptional dining experiences.
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Front of House Team Member employer: Fenwick Limited
Contact Detail:
Fenwick Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with Coppergate Kitchen's menu and dining style. Being knowledgeable about the dishes and drinks will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from your past experiences. Highlight how you handled challenging situations or went above and beyond for customers, as this is crucial for a Front of House Team Member.
✨Tip Number 3
Show your adaptability by discussing times when you've successfully managed change in a fast-paced environment. This will resonate well with the team at Coppergate Kitchen, who value flexibility and a positive attitude.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what it means to be a Front of House Team Member at Fenwick. Highlight your customer service experience and adaptability in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer-facing roles, particularly in full-service restaurants. Use specific examples that demonstrate your communication skills and passion for hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Coppergate Kitchen and how you can contribute to enhancing the dining experience.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Fenwick Limited
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and how you enjoy creating memorable dining experiences.
✨Demonstrate Adaptability
Since the role requires adaptability in a fast-paced environment, be prepared to discuss situations where you've successfully handled changes or challenges. This will show that you can thrive under pressure and adjust to the restaurant's dynamic atmosphere.
✨Highlight Communication Skills
Excellent communication is key in this role. Be ready to provide examples of how you've effectively communicated with customers and team members in previous positions. This will demonstrate your ability to engage with guests and work well within a team.
✨Research the Menu
Familiarise yourself with the menu and any special offerings at Coppergate Kitchen. Being knowledgeable about the food and drink options will not only impress your interviewers but also show your commitment to providing authentic service.
