Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Front of House team to deliver exceptional customer service at The Eatery.
- Company: Fenwick is the UK's largest family-owned department store, rich in heritage and innovation.
- Benefits: Enjoy 25% discount, 28 days leave, birthday day off, and wellness support.
- Why this job: Experience a vibrant work culture with no late nights and opportunities for growth.
- Qualifications: Customer-facing experience is a plus; passion for hospitality and strong communication skills are essential.
- Other info: Flexible contracts available: permanent and fixed-term options.
The predicted salary is between 24000 - 36000 £ per year.
Do you have what it takes to join our team as one of our Front of House team members? We are looking for people who are dynamic and driven who will help ensure our customers experience our famous hospitality when visiting The Eatery restaurant in Canterbury!
Unlike many roles in hospitality, our roles do not include late night working giving a rare and much sought after, work life balance.
Our Front of House team members enrich our customers\’ experience whilst dining with us, ensuring our customers leave with a lasting impression. The team provides authentic and natural service, working together to ensure the restaurant is clean and tidy and sharing knowledge of the menu with customers.
We are currently recruiting for the below contracts:
- 1x 36.5 hours per week – Perm Contract
- 1x 36.5 hours per week – Fixed Term 6 month contract
About the Candidate
We look for warm and welcoming people, who are adaptable, courageous, innovative, and goal-orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed‿
- A proven track record in a customer-facing role within a similar business is desirable, but not essential
- Adaptable to changing demands and able to maintain a positive attitude in a fast-paced environment
- Demonstrates a passion for the hospitality industry and a willingness to learn and grow within the role
- Excellent communication and strong interpersonal skills are essential for this role
We offer a competitive salary and benefits package including:
- 25% Colleague Discount (across most areas)
- 28 days annual leave (inc bank holidays) increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
- Birthday day – 1 additional day off in the month of your birthday
- Holiday Purchase Scheme – option to buy up to 5 days leave
- Business Dress Loan Scheme – interest free loan to buy clothes for work
- WeCare – 24/7 GP, mental health support service, get fit schemes and more
- \’Perks*\’ – a great way to get discounts, exclusive deals and cashback
- Cycle to Work scheme
- Pension scheme
About Fenwick
Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before.
We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution.Following the success of our 15 own-bought restaurants and valued restaurant concession partners across our 8 stores; our restaurant business offers an un-rivalled dining experience, showcasing our famous Fenwick hospitality.
#J-18808-Ljbffr
Front of House Team Member employer: Fenwick Limited
Contact Detail:
Fenwick Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with The Eatery's menu and dining experience. Being knowledgeable about the dishes and drinks will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from your past experiences. Highlight situations where you went above and beyond to ensure a positive customer experience, as this aligns perfectly with the hospitality ethos at The Eatery.
✨Tip Number 3
Showcase your adaptability by discussing how you've successfully handled fast-paced environments in previous roles. This will reassure us that you can thrive in the dynamic atmosphere of our restaurant.
✨Tip Number 4
Express your passion for the hospitality industry during your interactions with us. Whether it's through your enthusiasm in conversations or your eagerness to learn, let us see your commitment to growing within the role.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Fenwick is looking for in a Front of House team member. Highlight your customer service experience and any relevant skills that align with their requirements.
Tailor Your CV: Make sure your CV reflects your experience in customer-facing roles. Emphasise your adaptability, communication skills, and passion for hospitality. Use specific examples to demonstrate how you've excelled in similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at The Eatery and how you can contribute to their famous hospitality. Be warm and welcoming in your tone.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Fenwick Limited
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and how you enjoy creating memorable experiences for guests.
✨Demonstrate Adaptability
Since the role requires adaptability in a fast-paced environment, be prepared to discuss situations where you've successfully handled changes or challenges. This will show that you can maintain a positive attitude even when things get hectic.
✨Highlight Communication Skills
Strong interpersonal skills are essential for this role. Be ready to provide examples of how you've effectively communicated with customers or team members in previous roles, showcasing your ability to connect with others.
✨Research The Eatery
Familiarise yourself with The Eatery's menu and values before the interview. This knowledge will not only impress your interviewers but also demonstrate your genuine interest in the position and the company.
