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For Companies At a Glance
- Tasks: Join our Front of House team to deliver exceptional customer service and create memorable dining experiences.
- Company: Fenwick, a historic family-owned department store with a focus on luxury and hospitality.
- Benefits: Enjoy 25% colleague discount, 28 days annual leave, and mental health support.
- Why this job: Experience a fulfilling role with a great work-life balance and no late-night shifts.
- Qualifications: Customer-facing experience is a plus, but a passion for hospitality and strong communication skills are essential.
- Other info: Be part of a dynamic team in a supportive environment with opportunities for growth.
The predicted salary is between 11 - 13 £ per hour.
Do you have what it takes to join our team as one of our Front of House team members? We are looking for people who are dynamic and driven who will help ensure our customers experience our famous hospitality when visiting our restaurant in Kingston! Unlike many roles in hospitality, our roles do not include late night working giving a rare and much sought after, work life balance.
Our Front of House team members enrich our customers' experience whilst dining with us, ensuring our customers leave with a lasting impression. The team provides authentic and natural service, working together to ensure the restaurant is clean and tidy and sharing knowledge of the menu with customers.
We are currently recruiting for the following contracts: 36.5 hours per week - Mason & Rye.
About the Candidate
- A proven track record in a customer-facing role within a similar business is desirable, but not essential.
- Adaptable to changing demands and able to maintain a positive attitude in a fast-paced environment.
- Demonstrates a passion for the hospitality industry and a willingness to learn and grow within the role.
- Excellent communication and strong interpersonal skills are essential for this role.
When you join Fenwick, you'll receive:
- 25% Colleague Discount (across most areas).
- 28 days annual leave increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues).
- Birthday day - 1 additional day off in the month of your birthday.
- WeCare - 24/7 GP, mental health support service, get fit schemes and more.
- 'Perks*' - a great way to get discounts, exclusive deals and cashback.
- Pension scheme.
About Fenwick
Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.
In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!
Food Service Assistant employer: Fenwick Limited
Contact Detail:
Fenwick Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food Service Assistant
✨Tip Number 1
Get to know the restaurant! Before your interview, pop in and have a look around. Familiarise yourself with the menu and the vibe of the place. This shows you’re genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of some scenarios where you can showcase your warm and welcoming personality. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be adaptable! The hospitality industry can be unpredictable, so highlight your ability to stay positive and flexible during your interview. Share examples of how you've handled fast-paced situations in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about Fenwick and what we stand for before you even step into the interview.
We think you need these skills to ace Food Service Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with customers.
Tailor Your Application: Make sure to tailor your application to the Food Service Assistant role. Highlight any relevant experience or skills that match what we’re looking for, like your adaptability and communication skills.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your writing clear and to the point, making it easy for us to see why you’d be a great fit for our Front of House team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Fenwick.
How to prepare for a job interview at Fenwick Limited
✨Know the Menu Inside Out
Familiarise yourself with the menu before the interview. Being able to discuss dishes, ingredients, and recommendations shows your passion for the hospitality industry and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to ensure customer satisfaction, as this is crucial for a Food Service Assistant.
✨Emphasise Adaptability
Be ready to discuss how you've adapted to changing demands in previous roles. The restaurant environment can be fast-paced, so demonstrating your ability to stay positive and flexible will impress the interviewers.
✨Ask Thoughtful Questions
Prepare some questions about the team culture, training opportunities, or the restaurant's approach to customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.