At a Glance
- Tasks: Engage with clients, provide risk-reduction counselling, and conduct STI screenings.
- Company: Fenway Community Health is dedicated to providing inclusive healthcare services.
- Benefits: Enjoy competitive pay, comprehensive health insurance, paid holidays, and a supportive work environment.
- Other info: This is a union position, and we encourage applications from underrepresented communities.
- Why this job: Make a real impact in the LGBTQIA+ community while working in a diverse and inclusive setting.
- Qualifications: Two years of relevant experience or a degree plus experience; strong communication skills preferred.
The predicted salary is between 20000 - 24000 £ per year.
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Fenway Health
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Health Navigator, Sexual Health
Boston, MA
- Prevention
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Job Type
Full-time
Description
Reporting to the Sexual Health Program Manager, the Health Navigator provides outreach, risk-reduction counseling and HIV/Hepatitis C/STI screening services, check-in, and linkage to care services with a focus gay, bisexual and other men who have sex with men (MSM), transgender and gender nonconforming populations and people who inject drugs (PWID).
Primary Responsibilities
Client Engagement
- Following the workflow, register and check-in patients during walk-in hours
- Communicate with the navigators, nurses, and providers about patient’s needs after they are checked into the Epic system
- Answer the Sexual Health Hotline to screen and triage callers
Provide Direct Services in Clinic
- Always create a non-judgment, patient centered atmosphere for patients
- Discuss basic HIV and STI prevention information and the importance of accessing care with patients (with a focus on our priority populations)
- Complete demographic and risk assessment forms in Epic to understand the patient’s risk factors while using motivational interviewing techniques to ascertain needed information
- Conduct serum testing for HIV, HCV and syphilis, performing phlebotomy
- Create specimen collection forms that are sent to the Massachusetts State Lab and Quest Lab orders
- Communicate with providers, nurses, and other navigators about patient’s care throughout clinic
- Document results to patients by accessing the Massachusetts State Lab Electronic Laboratory Reporting and Communication, according to established workflows
- Ensure forms are completed within the established timeframe
- Follow-up as needed to ensure patient’s needs are met
- Provide extended or multi-session counseling sessions for HIV-positive and high-risk HIV-negative clients when appropriate, including with evidence-based interventions
- Perform Health Navigation, making supported referrals, and accompanying clients to service sites when appropriate, to address the full spectrum of client needs
Outreach (outside of clinic)
- Participate in program planning through interdisciplinary team meetings to design and implement community outreach initiatives and screening events to reach members of at-risk communities
- Assist with outreach events, as needed
Participating in Planning and Implementation of New Initiatives
- Collaborate with clinical providers to coordinate culturally competent referrals
- Attend continuing education seminars, staff in-services and stay abreast of relevant literature to maintain familiarity with trends in prevention services.
- Assist in drafting/editing program materials
- Make connections and build referral relationships with Fenway Health providers and community organizations that serve the target populations
Agency Participatory Expectations
- Ensures all patients receive patient-centered, non-judgmental care
- Suggests and participates in continuing quality improvement efforts
- Adheres to all agency and departmental policies and procedures
- Participates in quality assessment and improvement activities as requests
- Adheres to the highest principles of patient and client confidentiality
- Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
- Attends all required meetings, in-services and professional trainings
- Attends all regularly scheduled research meetings, trainings, forums and pertinent FCH staff meetings
- Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
Requirements
Perform related duties as required
- Minimum two years relevant work experience. Note: A bachelor’s degree plus relevant experience may substitute for the minimum work experience requirement.
- Willingness and ability to learn and perform phlebotomy (with prior competence preferred but not required)
- Ability to handle multiple tasks, prioritize assigned duties, and keep written records
- Ability to work independently and in small groups
- Ability to manage clinically and emotionally challenging situations with utmost professionalism, care and discretion
- Ability to work effectively with diverse groups of individuals and communities at risk for HIV -- especially men who have sex with men, transgender people, injection drug users, people of color, those who are foreign-born and may be undocumented, and those who are homeless or unstably housed.
- Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
- Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
Preferred Qualifications
- Experience providing HIV or substance abuse education preferred but not required.
- Strong interpersonal communication skills
- Experience working in an ethnically, culturally, and racially diverse environment preferred
- Ability to meet deadlines and work within a team-based environment
- Strong interest in LGBTQIA+ health
Physical Requirements
- Ability to meet the following physical requirements with or without reasonable accommodation:
- Sit at a computer station for extended periods.
- Ability to keyboard for extended periods.
- Requires handling average-weight objects up to 15-20 pounds and occasionally assisting patients.
- May work with blood or blood-borne pathogens and may require OSHA training.
- Ability to travel to community events and venues, including bars and nightclubs, to perform outreach activities.
This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
Salary Description
$23.74 - $26.10
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Health Navigator, Sexual Health in Boston employer: Fenway Community Health
Fenway Health is an exceptional employer dedicated to serving diverse communities with compassion and expertise. Our inclusive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development in the field of public health. Located in the vibrant areas of Cambridge, Boston, and Somerville, we offer a unique chance to make a meaningful impact while enjoying a supportive environment that values diversity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Health Navigator, Sexual Health in Boston
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Fenway Community Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Fenway Community Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Fenway Community Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Health Navigator, Sexual Health in Boston
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Fenway Community Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Fenway Community Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Fenway Community Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Fenway Community Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Fenway Community Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Fenway Community Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
