At a Glance
- Tasks: Be the first point of contact for IT support and resolve tech issues.
- Company: Join Fentons Business IT Solutions, a leading Managed IT Service Provider.
- Benefits: Enjoy a competitive salary, hybrid work, and perks like a birthday day off.
- Other info: Great opportunities for growth into 2nd line support and project work.
- Why this job: Kickstart your IT career with hands-on experience and mentoring from experts.
- Qualifications: Basic IT knowledge and a passion for helping others are key.
The predicted salary is between 23000 - 28000 £ per year.
Salary: £23,000 - 28,000 per year
Requirements:
- Previous experience in an IT support or customer service environment
- Excellent communication skills and a professional telephone manner
- Strong customer service mindset and willingness to help
- Basic troubleshooting knowledge of Windows 10/11
- Familiarity with Microsoft 365, including Outlook, Teams, and OneDrive
- Ability to follow processes, document work clearly, and manage multiple tasks
- A keen interest in IT and eagerness to learn
- Experience working in a Managed Service Provider environment is desirable
- Exposure to Active Directory or Entra ID user management is desirable
- Basic networking knowledge, including IP addressing, Wi-Fi, and connectivity, is desirable
- Relevant IT certifications or study toward them is desirable
- Ability to reliably commute to Littlehampton or plan to relocate before starting work
- Live within 20 miles of Littlehampton
- Right to work in the United Kingdom
Responsibilities:
- Act as the first point of contact for inbound support requests via phone, email, and our service desk
- Log, prioritise, and manage support tickets in line with our service desk processes
- Resolve 1st line issues across desktops, laptops, printers, and common software applications
- Provide remote support to end users and guide them through solutions in clear, non-technical language
- Escalate issues to 2nd line engineers where appropriate, ensuring clear and accurate handover notes
- Maintain accurate ticket updates, time recording, and documentation
- Assist with new user setups, device builds, and basic onboarding tasks
- Monitor alerts and respond to issues within our agreed skill set
- Contribute to a positive team environment and a consistently high standard of customer service
- Travel to client sites occasionally when required
Technologies:
- Active Directory Support
- Microsoft 365
- Windows Office 365
More: We are Fentons Business IT Solutions, a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire since 2007. We pride ourselves on delivering a premium support experience and building long-term client relationships. This is a full-time, permanent 1st Line IT Support Engineer role based in Littlehampton, West Sussex, with a hybrid setup across home, office, and client sites. We offer a relaxed and friendly atmosphere with a professional approach, high-spec IT equipment for home working, a supportive team environment with mentoring from experienced engineers, structured learning and development, opportunities to progress into 2nd line and project-based work, and benefits including performance-related bonus, birthday day off, paid social events, increased holiday with service, annual salary reviews, mileage allowance, and training support.
1st Line IT Support Engineer in Littlehampton employer: Fentons Business IT Solutions
Fentons Business IT Solutions is an exceptional employer, offering a supportive and friendly work environment in Littlehampton, where you can thrive as a 1st Line IT Support Engineer. With a focus on employee growth through structured learning and development, along with benefits like performance-related bonuses and increased holiday with service, we ensure that our team members feel valued and motivated to excel in their careers while enjoying a balanced work-life setup.
Contact Details:
Fentons Business IT Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer in Littlehampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fentons Business IT Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fentons Business IT Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fentons Business IT Solutions!
✨Direct Apply to Fentons Business IT Solutions
Let's not forget to apply directly through the Fentons Business IT Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Engineer in Littlehampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fentons Business IT Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fentons Business IT Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fentons Business IT Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
