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- Tasks: Manage customer orders, support dispatches, and assist with inventory management.
- Company: Fenton, a passionate jewellery brand with a dynamic team.
- Benefits: Competitive salary, 25 days holiday, health insurance, and employee discounts.
- Why this job: Join a fast-paced environment and make a real impact in the jewellery industry.
- Qualifications: 1-3 years in operations or logistics; jewellery experience is a plus.
- Other info: Flexible work culture with fun team activities and growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Fenton: a genuine passion for jewellery is highly desirable.
Key responsibilities will include:
- Visiting our local workshops to manage the in and out flow of customer orders.
- Responding to customer post-purchase inquiries, including advising on how to maintain their jewellery, as well as aftercare inquiries such as resizing, hallmarking, and general repairs.
- Supporting with order dispatches, packing and checking orders before shipping, and communicating with the customer about the delivery of their order.
- Assisting with the issuing of customer orders with our production team.
- Inventory management for both stock and packaging, ensuring inventory levels are up to date and requesting inventory replenishment where needed.
- Hosting in person and virtual client appointments - both purchase and post-purchase customers.
- Assisting the sales team with customer inquiries and appointments where necessary.
- Supporting the wider day-to-day and longer-term needs of the business, with a flexible and can-do mindset.
What we’re looking for:
- Strong proficiency in written and spoken English.
- 1-3 years of work experience in an operations, logistics, or production-based position, in retail or e-commerce industry (jewellery experience desirable).
- Knowledge of shipping and logistics is advantageous but not essential.
- Ability to multitask effectively and remain calm under pressure, demonstrating a detail-orientated approach to everything you do.
- Comfortable with a digital first work culture and tools such as Asana, Shopify, Excel, Word, and Powerpoint.
Working days: 5 days per week Monday - Saturday (rota based). Saturdays required: 2 out of 4 as a general rule with time off during the week in lieu of weekends. Work authorisation in the UK required.
As a company, we are striving to create a team that is diverse, digital-first and loves to take on new challenges at a fast pace!
Benefits:
- Competitive salary
- 25 days holiday per year
- Private health insurance and mandatory pension contributions
- Employee discounts on Fenton jewellery
- Monthly manicure allowance
- Weekly team drinks on a Friday
- Weekly team brunch on a Wednesday
Application Next Steps: Please apply with a CV and Cover Letter to susannah@fentonand.co
Production and Logistics Coordinator employer: Fenton
Contact Detail:
Fenton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production and Logistics Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fenton and their jewellery. This will help you connect with the team and show your genuine passion for what they do.
✨Tip Number 2
Practice your multitasking skills! Since the role involves juggling various tasks, try simulating a busy day where you manage customer inquiries while keeping track of inventory. This will prepare you for the fast-paced environment.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with tools like Asana and Shopify before the interview. Being comfortable with these platforms will demonstrate that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Production and Logistics Coordinator
Some tips for your application 🫡
Show Your Passion for Jewellery: Make sure to highlight your genuine interest in jewellery in your CV and cover letter. We want to see that you’re not just looking for a job, but that you truly care about the products and the craftsmanship behind them.
Tailor Your Application: Don’t just send out the same CV and cover letter for every job. Take the time to customise your application for us at Fenton. Mention specific experiences that relate to the responsibilities listed in the job description, like managing orders or customer inquiries.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate a well-structured application that showcases your skills without unnecessary fluff. Remember, we’re looking for strong written communication skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it shows you’re keen on joining us!
How to prepare for a job interview at Fenton
✨Know Your Jewellery
Since a genuine passion for jewellery is highly desirable, make sure you brush up on your knowledge about different types of jewellery, maintenance tips, and common aftercare inquiries. This will not only impress the interviewers but also show that you're genuinely interested in the role.
✨Demonstrate Your Multitasking Skills
The role requires effective multitasking, so prepare examples from your past experience where you've successfully managed multiple tasks at once. Think about times when you had to juggle customer inquiries, order dispatches, and inventory management simultaneously.
✨Familiarise Yourself with Digital Tools
Get comfortable with tools like Asana, Shopify, Excel, Word, and PowerPoint before the interview. If you can, try to showcase any relevant experience you have with these platforms, as it will demonstrate your readiness for a digital-first work culture.
✨Show Your Flexibility and Can-Do Attitude
Fenton values a flexible mindset, so be prepared to discuss how you've adapted to changing circumstances in previous roles. Share specific examples that highlight your ability to support both day-to-day operations and longer-term business needs.
