Production and Logistics Coordinator in London

Fenton is a London-based direct-to-consumer fine jewellery company founded in 2019. We create only the best modern heirlooms that will stand the test of time, keeping your love stories alive for generations to come. Fenton’s mission is to revolutionize the +5bn European fine jewellery sector through transparency, accountability and honesty. Our clients are at the heart of everything we do (just check our 500+ 5* Trustpilot reviews!), and we offer them the ability to customise their jewellery on our website, with each coloured gemstone or lab-grown Diamond responsibly-sourced from a network of exceptional dealers in countries with highly-regulated mining standards. Our team is based between London and India, allowing us the best of both worlds in all aspects of what we do. In 2021, Fenton was the 3rd fine jewellery company awarded B Corp Status, and the only one operating at meaningful scale.

Role Description: This is a full-time, on-site role based in London for a Production and Logistics Coordinator. This role sits within our integral Concierge team, which is at the heart of the business and is dedicated to delivering a best-in-class, customer-centric experience. The successful candidate will focus on operational support across both production and logistics. Day-to-day responsibilities will include managing post-purchase customer enquiries, supporting order dispatches, coordinating workshop runs, and assisting with inventory management.

We are looking for someone who is enthusiastic about delivering excellent customer service; a genuine passion for jewellery is highly desirable. Key responsibilities will include:

• Visiting our local workshops to manage the in and out flow of customer orders.
• Responding to customer post-purchase inquiries, including advising on how to maintain their jewellery, as well as aftercare inquiries such as resizing, hallmarking, and general repairs.
• Supporting with order dispatches, packing and checking orders before shipping, and communicating with the customer about the delivery of their order.
• Assisting with the issuing of customer orders with our production team.
• Inventory management for both stock and packaging, ensuring inventory levels are up to date and requesting inventory replenishment where needed.
• Hosting in person and virtual client appointments - both purchase and post-purchase customers, assisting the sales team with customer inquiries and appointments where necessary.
• Supporting the wider day-to-day and longer-term needs of the business, with a flexible and can-do mindset.

What we’re looking for:

• Strong proficiency in written and spoken English.
• 1-3 years of work experience in an operations, logistics, or production-based position, in retail or e-commerce industry (jewellery experience desirable).
• Knowledge of shipping and logistics is advantageous but not essential.
• Ability to multitask effectively and remain calm under pressure, demonstrating a detail-orientated approach to everything you do.
• Comfortable with a digital first work culture and tools such as Asana, Shopify, Excel, Word and Powerpoint.
• Working days: 5 days per week Monday - Saturday (rota based). Saturdays required: 2 out of 4 as a general rule with time off during the week in lieu of weekends.
• Work authorisation in the UK required.

As a company, we are striving to create a team that is diverse, digital-first and loves to take on new challenges at a fast pace!

Benefits include:

• 25 days holiday per year
• Private health insurance and mandatory pension contributions
• Employee discounts on Fenton jewellery
• Monthly manicure allowance
• Weekly team drinks on a Friday
• Weekly team brunch on a Wednesday

Application Next Steps: Please apply with a CV and Cover Letter.