Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve technical issues and support diverse client environments in a hands-on role.
- Company: Join Fentons Business IT Solutions, a leading Managed IT Service Provider.
- Benefits: Enjoy competitive pay, extra day off for your birthday, and flexible remote work.
- Why this job: Be part of a supportive team and make a real impact in IT solutions.
- Qualifications: 4+ years in IT support with strong troubleshooting and communication skills.
- Other info: Dynamic environment with opportunities for training and career growth.
The predicted salary is between 33000 - 36000 £ per year.
Location: Littlehampton, West Sussex (Hybrid: Home, Client Sites)
Salary: £33,000 – £36,000 (Depending on Experience)
Job Type: Full-time, Permanent (37.5 hours/week, rota between 8:00am – 5:30pm)
About Us
Fentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire. We pride ourselves on delivering a premium support experience and building long-term client relationships.
The Role
We are seeking a proactive and skilled 2nd Line IT Support Engineer to join our growing team. You will resolve escalated technical issues, support a range of client environments, and contribute to continuous service improvement. This is a hands-on role requiring strong troubleshooting skills, clear communication, and a passion for technology.
Key Responsibilities
- Respond to and resolve 2nd line tickets escalated from the service desk team.
- Diagnose and fix issues across desktop, server, network, and cloud environments.
- Escalate unresolved or complex issues to 3rd line or specialist as needed.
- Maintain accurate ticket notes and ensure timely updates to clients.
- Communicate clearly and professionally with clients to manage expectations and provide updates.
- Support client onboarding and project work as required.
- Contribute to a positive client experience through consistent and reliable service.
- Update internal and client documentation to reflect changes and resolutions.
- Provide informal mentoring and guidance to 1st line engineers.
- Participate in team meetings and contribute to service desk performance goals.
- Accurately document troubleshooting steps, solutions, and contribute to the knowledge base.
- Ensure accurate time recording and activity logging for all work performed.
- Travel to and from client sites as required.
Key Skills & Experience
- Minimum 4 years’ experience in IT support, ideally within a Managed Service Provider (MSP) environment.
- Excellent customer service and telephone manner.
- Strong troubleshooting skills across Windows desktop and server environments.
- Organised and able to manage multiple tasks effectively.
- Ability to learn quickly and adapt to changing requirements.
- Professional communication skills, both written and verbal.
- Passion and drive for IT technology and solutions.
- Full UK driving licence and own reliable transport.
Technical Skills Required
- Windows Server 2016/2019/2022
- Windows 11
- Active Directory, DNS, VPN, TCP/IP, Group Policy
- Hyper-V, RDS/Terminal Services
- Networking fundamentals: Routing, Switching, Firewalls
- VoIP
- Experience with cloud platforms (e.g., Azure)
- Experience with Mac OS
- Familiarity with Autotask or similar ticketing systems, and RMM tools
- Microsoft certifications (e.g., MCSA) or equivalent
Benefits
- Extra day off to enjoy your birthday
- Performance-related bonus scheme
- Team (paid for) social events
- Relaxed and friendly atmosphere, with a professional approach
- Flexibility to work from home (high-spec IT equipment provided)
- Highly experienced team for support and development
- Increased holiday with length of service
- Highly competitive pay with annual salary reviews
- Training and learning development with qualification support
How to Apply
If you are passionate about IT, thrive on solving problems, and want to be part of a supportive and dedicated team, we’d love to hear from you. Please upload your CV below.
2nd Line IT Support Engineer in Littlehampton employer: Fenton I.T Limited
Contact Detail:
Fenton I.T Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer in Littlehampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to explain your thought process clearly. We want to see your problem-solving skills in action!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing candidates who take the initiative to connect directly with us. It shows you're serious about joining our team!
We think you need these skills to ace 2nd Line IT Support Engineer in Littlehampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your troubleshooting skills and any relevant IT support experience to show us you're the right fit for the role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to our team. Keep it professional but let your personality come through – we want to see the real you!
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your written application is well-structured and free of errors. This will demonstrate your attention to detail and professionalism, which are super important to us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Fenton I.T Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows Server, Active Directory, and networking fundamentals. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that showcase your excellent customer service abilities. Think about times when you managed client expectations or turned a negative experience into a positive one.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-world situations. Practice articulating your thought process when diagnosing and fixing issues. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and ongoing projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
