Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly IT support and resolve technical issues for clients.
- Company: Join Fentons Business IT Solutions, a leading Managed IT Service Provider.
- Benefits: Enjoy competitive pay, extra day off for your birthday, and flexible remote work.
- Other info: Great opportunities for growth into 2nd line roles and project work.
- Why this job: Kickstart your IT career with hands-on experience and mentoring from experts.
- Qualifications: Basic IT troubleshooting skills and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Location: Littlehampton, West Sussex (Hybrid: Home, Client Sites)
Salary: Competitive, dependent on experience
Job Type: Full-time, Permanent (37.5 hours/week, rota between 8:00am – 5:30pm)
About Us
Fentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire. We pride ourselves on delivering a premium support experience and building long-term client relationships.
The Role
As a 1st Line IT Support Engineer, you will be the first point of contact for our clients, providing friendly, professional, and efficient IT support. You will resolve common technical issues, log and triage tickets accurately, and expedite more complex problems to senior engineers when required. You will play a key role in delivering an excellent client experience and ensuring issues are handled promptly and professionally.
Key Responsibilities
- Act as the first point of contact for inbound support requests via phone, email, and service desk
- Log, prioritise, and manage support tickets in line with service desk processes
- Resolve 1st line issues across desktops, laptops, printers, and common software applications
- Provide remote support to end users and guide them through solutions in clear, non‑technical language
- Escalate issues to 2nd line engineers where appropriate, ensuring clear and accurate handover notes
- Maintain accurate ticket updates, time recording, and documentation
- Assist with new user setups, device builds, and basic onboarding tasks
- Monitor alerts and respond to issues within agreed skill set
- Contribute to a positive team environment and a consistently high standard of customer service
- Travel to client sites occasionally when required
Skills & Experience
- Previous experience in an IT support or customer service environment
- Excellent communication skills and professional telephone manner
- Strong customer service mindset and willingness to help
- Basic troubleshooting knowledge of Windows 10/11
- Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
- Ability to follow processes, document work clearly, and manage multiple tasks
- A keen interest in IT and eagerness to learn
- Experience working in a Managed Service Provider (MSP) environment
- Exposure to Active Directory or Entra ID user management
- Any relevant IT certifications or study towards them
What We Offer
- A supportive team environment with mentoring from experienced engineers
- Structured learning and development pathway for 1st line engineers
- Exposure to a wide range of technologies and client environments
- Opportunities to progress into 2nd line and project‑based work
How to Apply
If you are passionate about IT, thrive on solving problems, and want to be part of a supportive and dedicated team, we’d love to hear from you. Please upload your CV and a brief cover letter on our website: https://fentonsit.com/careers
1st Line IT Support Engineer in Littlehampton employer: Fenton I.T Limited
Contact Detail:
Fenton I.T Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Engineer in Littlehampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the IT field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with a friend can help you feel more confident. Focus on explaining technical issues in simple terms, just like you would with clients.
✨Tip Number 3
Show off your passion for IT! During interviews, share your experiences and what excites you about technology. Employers love to see enthusiasm and a willingness to learn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace 1st Line IT Support Engineer in Littlehampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting knowledge and any tech you've worked with!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and why you’d be a great fit for our team. Keep it friendly and professional, just like the support we provide to our clients.
Show Off Your Communication Skills: Since you'll be the first point of contact for our clients, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can explain technical issues in a way that everyone can understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, it shows us you're keen on joining our team at Fentons Business IT Solutions!
How to prepare for a job interview at Fenton I.T Limited
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss common issues you might encounter in a 1st Line IT Support role, like troubleshooting software problems or setting up new devices.
✨Practice Your Communication Skills
Since you'll be the first point of contact for clients, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and professionally over the phone and via email.
✨Familiarise Yourself with Ticketing Systems
Get to know how ticketing systems work, as you'll need to log and manage support requests. If possible, try out a demo version of a service desk tool to understand how to prioritise and escalate tickets effectively.
✨Show Your Customer Service Mindset
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your willingness to help and your ability to maintain a positive attitude, even when faced with challenging situations.