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For Companies At a Glance
- Tasks: Resolve technical issues and support diverse client environments with a hands-on approach.
- Company: Join Fentons Business IT Solutions, a top Managed IT Service Provider in the region.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Be part of a supportive team with excellent career advancement opportunities.
- Why this job: Make a real impact by enhancing client experiences and solving complex tech challenges.
- Qualifications: Proven troubleshooting skills and a passion for technology are essential.
The predicted salary is between 28000 - 42000 £ per year.
Location: Littlehampton, West Sussex (Hybrid: Home, Client Sites)
Salary: £33,000 – £36,000 (Depending on Experience)
Job Type: Full-time, Permanent (37.5 hours/week, rota between 8:00am – 5:30pm)
About Us
Fentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire. We pride ourselves on delivering a premium support experience and building long-term client relationships.
The Role
We are seeking a proactive and skilled 2nd Line IT Support Engineer to join our growing team. You will resolve escalated technical issues, support a range of client environments, and contribute to continuous service improvement. This is a hands-on role requiring strong troubleshooting skills, clear communication, and a passion for technology.
Key Responsibilities:
- Respond to and resolve 2nd line tickets escalated from the service desk team.
- Diagnose and fix issues across desktop, server, network, and cloud environments.
- Escalate unresolved or complex issues to 3rd line or specialist as needed.
- Maintain accurate ticket notes and ensure timely updates to clients.
- Communicate clearly and professionally with clients to manage expectations and provide updates.
- Support client onboarding and project work as required.
- Contribute to a positive client experience through consistent and reliable service.
- Update internal and client documentation to reflect changes and resolutions.
- Provide informal mentoring and guidance to 1st line engineers.
- Participate in team meetings and contribute to service desk performance goals.
- Accurately document troubleshooting steps, solutions, and contribute to the knowledge base.
- Ensure accurate time recording and activity logging for all work performed.
- Travel to and from client sites as required.
Key Skills
2nd Line IT Support Engineer employer: Fenton I.T Limited
Contact Detail:
Fenton I.T Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events in Sussex, Kent, and Hampshire. You never know who might have a lead on a job or can give you insider info about Fentons Business IT Solutions.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've resolved complex technical issues. This will demonstrate your hands-on experience and passion for technology, which is exactly what they're looking for.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest in joining their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Fentons team. So, don’t hesitate – get your application in today!
We think you need these skills to ace 2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line IT Support Engineer role. Highlight your troubleshooting skills and any relevant experience with desktop, server, network, and cloud environments. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your skills align with our mission at Fentons Business IT Solutions. Keep it professional but let your personality show through.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. Use straightforward language and structure your information logically. We appreciate candidates who can communicate effectively with clients and team members alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fenton I.T Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop, server, network, and cloud environments. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Communicate Like a Pro
Since clear communication is key in this role, practice explaining complex technical issues in simple terms. Think about how you would update a client on a ticket's status or explain a solution to a non-technical person.
✨Show Your Problem-Solving Skills
Prepare to showcase your problem-solving abilities. You might be asked to walk through a hypothetical technical issue during the interview, so think about your approach to diagnosing and fixing problems efficiently.
✨Demonstrate Team Spirit
Fentons values collaboration, so be ready to talk about your experience working in teams. Share examples of how you've mentored others or contributed to team goals, as this will show you're a great fit for their culture.