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- Tasks: Enforce parking regulations and provide excellent customer service while patrolling the district.
- Company: Join Wakefield Council, a supportive team dedicated to community service.
- Benefits: Competitive salary, full training provided, and a permanent position with career growth.
- Why this job: Make a difference in your community while developing valuable skills in a dynamic role.
- Qualifications: No prior experience needed; just bring your motivation and commitment.
- Other info: Work flexible shifts and enjoy a variety of tasks in a vibrant environment.
The predicted salary is between 22400 - 25000 £ per year.
Parking Services are looking to recruit 5 full time Civil Enforcement Officers to complement its existing workforce. Civil Enforcement Officers are highly motivated and committed front line, uniformed team who are responsible for the enforcement of the district’s parking restrictions.
Once fully trained the successful candidate will be required to:
- Carry out enforcement duties in a fair and consistent manner.
- Issue Penalty Charge Notices to vehicles that are parked in contravention of the Councils Parking Places and Traffic Regulation Orders.
- Work a 37hr week, currently 3 x 9.5hrs shift and 1x 8.5hrs shifts over a 6 week rolling rota (subject to change).
- Deal with contentious situations assertively and with diplomacy.
- Remain calm under pressure and be able to think and act confidently.
- Deliver excellent customer service and provide a variety of information to members of the public.
- Drive Council Fleet Vehicles.
- Be physically fit enough to patrol for the majority of a 9.5 hour shift while carrying routine items of equipment/supplies.
- Identify faults and carry out routine maintenance on Pay and Display machines.
- Operate hand held technology equipment and mobile phones.
- Work safely in line with Council Risk assessments and Health and Safety Policies.
- Report various issues they encounter when on patrol to the Council or partners such as the Police.
- Write good quality reports and statements.
- Work evenings and weekends as part of a shift rota.
- Work alone for the majority of the time.
- Drive Council vehicles as part of the role.
- Work within Council Policies and Procedures.
Experience within the Parking industry would be an advantage but is not essential as full training is provided.
If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Rachel Terry.
Tel: 07776244857
E-mail: rterry@wakefield.gov.uk
Company: Wakefield Council
Salary: £26,403.00 – £28,142.00, Grade 5, 37 hours, Permanent
Location: Wakefield, West Yorkshire
Sector: Highways, Parking, Streetscene
Job Role: Officer
Civil Enforcement Officers x 5 in Wakefield employer: Fenland District Council
Contact Detail:
Fenland District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officers x 5 in Wakefield
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Civil Enforcement Officer. This way, when you get that interview, you can show off your knowledge and passion for the job.
✨Tip Number 2
Practice your people skills! As you'll be dealing with the public, it's crucial to demonstrate excellent customer service. Role-play some scenarios with friends or family to build your confidence in handling tricky situations.
✨Tip Number 3
Stay calm under pressure! Think about times you've had to keep your cool in stressful situations. Share these experiences during interviews to show you're ready for the challenges of the job.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure your details reach us quickly and efficiently.
We think you need these skills to ace Civil Enforcement Officers x 5 in Wakefield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Civil Enforcement Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the position.
Show Your Customer Service Skills: Since delivering excellent customer service is a big part of the job, be sure to include examples of how you've handled customer interactions in the past. We love seeing candidates who can deal with situations assertively and diplomatically!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fenland District Council
✨Know Your Role
Familiarise yourself with the responsibilities of a Civil Enforcement Officer. Understand the importance of enforcing parking restrictions fairly and consistently, as well as how to handle contentious situations with diplomacy.
✨Demonstrate Customer Service Skills
Be prepared to discuss how you would deliver excellent customer service. Think of examples where you've dealt with the public effectively, especially in challenging situations, as this role requires strong interpersonal skills.
✨Stay Calm Under Pressure
Prepare for questions that assess your ability to remain calm and think clearly under pressure. Consider scenarios where you had to make quick decisions or manage stress, and be ready to share those experiences.
✨Show Your Physical Readiness
Since the job involves patrolling for long hours, be ready to talk about your physical fitness. If you have experience with similar roles or activities that require stamina, mention them to show you're up for the challenge.