Funeral Advisor (Freelance) — Greater London in City of Westminster

£140–£200+ per booking | Work from home | Part-time, weekday | No experience required

Turn your people-skills into a role that genuinely matters.

At Fenix UK, we help families arrange a dignified, affordable funeral for someone they've lost — combining smart technology with empathetic, capable consultants. Launched in 2020, we now operate in the UK's largest cities and are continuing to grow.

You don't need funeral industry experience. You need empathy, organisation, and the confidence to guide people through decisions with care. We'll teach you the rest — you will, however, be expected to learn quickly, as you'll be supporting families soon after training.

What you'll be doing

• Supporting bereaved families to plan a funeral that fits their wishes and budget
• Talking families through their options clearly and compassionately, and confirming their choices
• Helping select the right products and services for their needs
• Coordinating with suppliers and third parties to make arrangements happen
• Managing the paperwork — accurately and on time
• Finalising quotes, issuing invoices, and following up on payment

What we're looking for

• A genuinely caring, compassionate approach
• Strong communication and customer service instincts
• Excellent organisation and attention to detail
• A problem-solver who can handle objections calmly and find solutions
• Comfortable working independently — you'll be self-directed, not micromanaged
• Reasonably tech-savvy (you'll work across online platforms and admin tools)
• A fast learner who picks up new processes quickly

You'll thrive in this role if you've worked in

• Customer service
• Retail
• Healthcare
• Nursing
• Event planning
• Self-employment
• Crematorium/cemetery/registrar services
• Celebrancy

(Full training is provided regardless of background - this is a guide not requirement)

What you get

• Genuine flexibility — from home with flexibility of hours!
• Real earning potential — £140–£200+ per booking
• Full training and ongoing support from a team that has your back
• Purposeful work — helping families through a moment that truly matters
• Room to grow as Fenix UK continues to expand across the UK

The practical bit

• Location: You must live in or be able to commute to Greater London — some families and suppliers will need to be met in person, alongside remote work from home
• Availability: Flexible, part-time — but you'll need to be responsive when actively supporting a family
• Engagement type: Freelance / self-employed — you'll manage your own tax and business admin (guidance provided)

This role isn't the right fit if you:

• Are a full-time student
• Already work full-time elsewhere
• Are based outside the UK, or unable to commute to Greater London