Director of Incident Response

Fenix24 is the industry-leading cyber disaster recovery and restoration service. Operating as The World’s First Civilian Cybersecurity Force, the Chattanooga, Tennessee-based company delivers cyber recovery and resilience services through its three “battalions: Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing, security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance.

Fenix24 are raising the bar for post-incident disaster recovery and restoration with a fast, thorough and professional operation. Our battle-tested professionals execute the most intelligent and strategic recovery playbook for minimal cost of incident response and business interruption. We provide the army victims of threat actors/cyber terrorists to fully restore IT operations. We have a rapidly growing practice going toe-to-toe with the world's biggest threat actors as we help companies restore operations following a ransomware attack in partnership with some of the industry’s biggest IR firms. Fenix24 offers the fastest, most professional restoration, post ransomware attack, on the planet, and we are looking for a highly visible and key leader to lead battalions of engineers and project managers to save companies and jobs from cybercriminals.

The Director of Incident Response will provide leadership, management, and operational oversight to help guide the operations and speed of recovery for victims of ransomware attacks. We are looking for someone deeply technical, passionate about joining our mission of saving jobs/companies, experienced in leading engineering/infrastructure teams, and someone with the communication skills to inspire their team members. We consider ourselves a defensive army, we engage rapidly, move forward with precision and efficiency, and hold ourselves and our technical leaders to the highest standards. This role requires a shift pattern of 21 days on call followed by 7 days off.

Key Responsibilities

• Help lead engagement scoping, engaging with victims of ransomware and forensic partners in the ecosystem, as well as internal subject matter experts to understand inbound opportunities and help engage the appropriate engineering team members to address the requirements.
• Manage workload distribution and team member utilization across multiple incident response engagements.
• Provide hands-on executive leadership to teams of engineers (we call them cells, led by cell majors) who are executing the mission to minimize the enormous impact of a ransomware attack.
• Drive the development, training and updating of runbooks across a wide range of infrastructure and applications for delivery of both cloud restorations and on-premises.
• Build, manage, and continually evolve team structure to maximize scale, knowledge, opportunity, delivery excellence to customers, and profitability to Fenix24.
• Support operational teams to ensure we are driving high levels of customer satisfaction and value, team member engagement, retention, growth, and profitability.
• Function as a client and counsel escalation point to address any roadblocks, communication, or other issues as they arise.
• Participate and partner with sales by engaging with clients in pursuit of opportunities.

Qualifications

• At least 10 years in IT infrastructure engineering and leadership.
• Recent experience in leading engineering teams in complex, high stakes engagements.
• Managed Services experience and/or incident response restoration both pluses (not required).
• Deep technical acumen and ability to organize/execute complex missions.
• 7+ Years of relevant IT infrastructure engineering experience including endpoint security controls, perimeter firewalls, Microsoft Exchange and Office 365, and Windows Server operating systems.
• Ability to respond to inquiries and work beyond normal business hours, provide management to engineering teams of up to 24 in team size.
• Excellent analytical, organization, and problem-solving skills.
• Demonstrated ability to plan, organize, train, evaluate and direct work of less experienced staff.
• Demonstrated strong written and oral communication skills, including strong relationship building skills.
• Ability to form relationships across all levels of the company while modeling Fenix24's culture and values.
• Bachelors or Associate degree in Information Technology, Business, Operations, or relevant field experience strongly preferred.

Why work with us?

• We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!
• We truly value our employees and provide an extraordinary package to prove it, including:
• Internal and external learning & development opportunities, including career advancement.
• Competitive compensation & benefits.
• Scheduled & flexible PTO programs.
• Fully remote work options.
• Family friendly programs.
• Care packages.
• Regular team building events.

Join the world's first Civilian Cybersecurity Force and take your career to the next level!