At a Glance
- Tasks: Lead a vibrant team to create unforgettable dining experiences and manage high-volume operations.
- Company: Permanently Unique, a dynamic restaurant group focused on guest satisfaction.
- Benefits: Health and wellness sessions, bespoke staff menu, and 50% off food and drink.
- Other info: Opportunities for personal and professional development with progression pathways.
- Why this job: Join us to inspire your team and push the boundaries of hospitality.
- Qualifications: Experience in restaurant operations and strong communication skills.
The predicted salary is between 30000 - 32700 £ per year.
- Be a visible, energetic leader to your team creating positive energy and a productive environment.
- Show your experience and capability for managing high volume operations.
- Inspire your team to deliver the owners' vision, to bring a unique and immersive dining experience to our guests.
- Focused on our guests experience excelling all expectations.
- A charismatic and confident communicator with your management team and the wider restaurant team.
- Demonstrate a desire to push boundaries, learn new skills and contribute to the business’ evolution.
- Demonstrate a deep-rooted understanding of our business. Use this knowledge to constantly strive for ways to improve our brand.
- Keeps abreast of newest trends and innovations in the hospitality industry
- Provide the team with a platform to develop personally and professionally.
Why Permanently Unique?
- Health & Happiness
- Monthly sessions for all the team to experience from massages, yoga, pottery painting and much more.
- Cycle to work scheme
- Bespoke staff food menu designed by all our head chefs
- Mental health first aiders
- Access to management health care cash plan
- Access to EAP scheme
- Progression
- Bespoke development journey's for all our team
- Development academies to support the progression and development of our team
- Chef Academies visiting our amazing suppliers across the UK
- 50% off food and drink Monday to Thursday up to a table of 4 at Tattu or Fenix restaurants
- After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine at any Tattu or Fenix restaurant
- Recommend a friend scheme
- Wagestream - access a share of your earned wages whenever you need it
- #J-18808-Ljbffr
Senior Restaurant Operations & Guest Experience Lead in Manchester employer: Fenix Restaurants
At Permanently Unique, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. Our commitment to employee well-being is evident through our unique health and happiness initiatives, bespoke development journeys, and opportunities for personal and professional growth. Located in a dynamic hospitality environment, we empower our team to push boundaries and innovate, ensuring a rewarding and immersive experience for both staff and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Restaurant Operations & Guest Experience Lead in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fenix Restaurants. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fenix Restaurants
Don't be shy about reaching out to Fenix Restaurants directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Restaurant Operations & Guest Experience Lead in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fenix Restaurants and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fenix Restaurants
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
