At a Glance
- Tasks: Join a dynamic team to deliver top-notch customer service and sales in outdoor retail.
- Company: Trekitt, the UK's premier outdoor retailer with a fun and motivated workplace.
- Benefits: Competitive salary, pension, staff discounts, and a relaxed culture.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Share your passion for the outdoors while inspiring customers and achieving shared goals.
- Qualifications: Retail experience, excellent communication skills, and a love for the outdoors.
The predicted salary is between 21600 - 26400 £ per year.
How would you like to be a team member for one of the UK’s premier Outdoor Retailers? We have an exciting full-time opportunity for the right candidate to work within a dynamic and energetic retail team alongside knowledgeable, enthusiastic, and committed colleagues pulling together to achieve shared goals and celebrate success.
ABOUT THE ROLE
Trekitt does not have stores, it has Service Centres, where our customers know to come to receive the best retail and service experience in the marketplace. We are proven to deliver and have evolved to deliver a high-level experience through hard effort and a thoughtful approach.
We are looking for someone who loves the outdoors and can share that passion with our customers, inspiring them through your own experiences and adventures. Being outdoors is in our DNA and is our company’s foundation.
You will be responsible for a broad spectrum of duties within the role, including visual merchandising, stock processing, POS operations, and maintaining a clean environment all whilst keeping abreast of the exciting developments in the outdoor gear world and make sure you are getting those key sales over the line. No easy task, but one that will be rewarded by your colleague's enthusiasm and that warm fuzzy feeling you get when things are done well.
WHAT YOU WILL DO
- Achieving a high level of turnover and sales
- Delivering the best quality customer service and retail experience in the outdoor market
- Help to present and maintain a neat, clean and orderly retail environment
- Developing an encyclopaedic knowledge of outdoor clothing and equipment and its underpinning technologies
- Keeping abreast of outdoor clothing and equipment trends and developments
- Maintaining and developing the Trekitt culture amongst your colleagues and customers. Ethos and identity are everything to us and we need every customer to know that
WHO YOU ARE
- A genuine love and passion for the outdoors and whatever you do in it
- Three years’ experience in a similar retail role
- Excellent communication and interpersonal skills
- An eye for detail
- Experience and knowledge of outdoor retail is preferable.
- Numeracy skills and proficiency using a POS and IT (Office Suite) software
- Excellent organisational skills and the ability to multitask
- Able to work and thrive in a fast-paced environment and achieve targets
- Positive attitude with drive and determination
ABOUT TREKITT
We are the UK’s premier outdoor retailer, focused on providing the British outdoor enthusiast with the best kit, service and advice possible. We are ambitious, determined and work tirelessly towards our objective, to be the best at what we do. This attitude has led us to be a fun and motivated workplace, with a committed and productive mindset shared amongst our teams and the business.
WHAT WE CAN OFFER YOU
This is a full-time role with a permanent contract and probationary period. A competitive salary commensurate with experience, pension, staff discount scheme. We operate an open and friendly company with a relaxed culture and dress code, but we all work very hard to get the job done and hit our targets.
Service Centre Sales Assistant in Hereford employer: Fenix Outdoor
Trekitt is an exceptional employer for those passionate about the outdoors and customer service, offering a vibrant work culture that prioritises teamwork and personal growth. With competitive salaries, flexible working options, and a supportive environment, employees are encouraged to thrive while delivering top-notch service to outdoor enthusiasts. Join us in a fun and motivated workplace where your love for the outdoors can shine through every customer interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Sales Assistant in Hereford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fenix Outdoor, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fenix Outdoor!
We think you need these skills to ace Service Centre Sales Assistant in Hereford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fenix Outdoor, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fenix Outdoor and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fenix Outdoor that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fenix Outdoor
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
