At a Glance
- Tasks: Deliver exceptional customer service and build relationships with outdoor enthusiasts.
- Company: Join Trekitt, the UK's premier outdoor retailer with a fun and motivated culture.
- Benefits: Competitive salary, pension, staff discounts, and flexible working options.
- Other info: Enjoy a relaxed work environment while achieving ambitious goals together.
- Why this job: Be the face of our brand and make every customer interaction a five-star experience.
- Qualifications: Frontline customer service experience and a passion for the outdoors.
The predicted salary is between 25000 - 32000 £ per year.
Do you thrive on building relationships and exceeding customer expectations? Are you passionate about the outdoors, have a love for the kit, and have a knack for people and sales? If so you are going to love this job!
ABOUT THE ROLE
Trekitt is looking for a motivated and customer-focused individual to join our growing business as a Customer Experience Specialist. You will be responsible for delivering sound and accurate information and advice to our customers and community. Being on the front line of the business, you will embody our brand's values and work hard to ensure every interaction is a five-star experience. You will competently use several in house and external resources to distil and deliver accurate information regarding customers orders and the technical aspects of our premium product assortment to maintain our industry leading standard of customer service in our marketplace.
WHAT YOU WILL DO
- Answer phone calls, emails, and live chat inquiries from customers in a friendly and professional manner.
- Effectively resolve customer inquiries, complaints, and requests across a varied range of mediums in a timely and efficient manner.
- Provide accurate and up-to-date information on our stocked products, services, and policies.
- Proactively identify customer needs and offer solutions or escalate complex issues to the appropriate team member.
- Contribute to a positive team environment, supporting the needs of the team in a personable way.
WHO YOU ARE
- Experience – A minimum of a years frontline customer Service experience.
- Communicator - Excellent written and verbal communication skills with the ability to clearly explain complex information in a concise and easy-to-understand manner quickly and efficiently.
- People Person - Outstanding interpersonal skills and a genuine passion for building positive relationships with customers and stakeholders.
- Problem Solver – Possessing the mindset and ability to think creatively and deliver the right outcome for the customer and the company.
- Organised - Strong organisational skills and the ability to prioritise tasks effectively in a fast-paced environment.
- Competent with Technology - A strong grasp of ICT skills, including using Microsoft Office, Zen Desk and POS software.
- Team Player – Experience and understanding of how a team achieves its goals together.
- Live the Outdoors - A passion for the outdoors and a fundamental understanding of customers’ needs of outdoor clothing and equipment (including climbers, mountaineers, backpackers, trekkers, skiers and adventure travellers).
ABOUT TREKITT
We are the UK’s premier outdoor retailer, focused on providing the British outdoor enthusiast with the best kit, service and advice possible. We are ambitious, determined and work tirelessly towards our objective, to be the best at what we do. This attitude has led us to be a fun and motivated workplace, with a committed and productive mindset shared amongst our teams and the business.
WHAT WE CAN OFFER YOU
A competitive salary commensurate with experience, pension, staff discount scheme and flexible working schemes including home working. We operate an open and friendly company with a relaxed culture and dress code in a comfortable environment, but we all work very hard to get the job done.
Customer Experience Specialist in Hereford employer: Fenix Outdoor
Trekitt is an exceptional employer for those passionate about the outdoors and customer service, offering a vibrant work culture that prioritises teamwork and personal growth. With competitive salaries, flexible working options, and a supportive environment, employees are encouraged to thrive while delivering top-notch service to outdoor enthusiasts. Join us in a fun and motivated workplace where your love for the outdoors can shine through every customer interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Hereford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fenix Outdoor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fenix Outdoor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Specialist in Hereford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fenix Outdoor:Your cover letter is your chance to shine! Tell us why you want to work at Fenix Outdoor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fenix Outdoor!
How to prepare for a job interview at Fenix Outdoor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
