At a Glance
- Tasks: Handle alarms and provide top-notch customer service in a fast-paced environment.
- Company: Join an award-winning team in a dynamic Alarm Receiving Centre.
- Benefits: Competitive pay, permanent full-time role, and flexible shift patterns.
- Other info: Opportunities for training and career growth in a supportive environment.
- Why this job: Make a real difference by ensuring safety and security for clients.
- Qualifications: Team player with great communication skills and a can-do attitude.
The predicted salary is between 28000 - 29000 € per year.
Pay Rate: £13.59 Per hour
Shift Pattern: 2 days 2 nights 4 off
Hours: 06:00 - 18:00 Days & 18:00 - 06:00 Nights
Employee Status: Permanent/ Full Time
Are you an enthusiastic, dedicated, vigilant individual looking for an opportunity to join our award-winning team? Then this role may be for you! We have an exciting opportunity for an Alarm Handler to join our team in our dedicated Alarm Receiving Centre. In this fast-paced dynamic role, you will be responsible for handling CCTV, Intruder, Fire, Lone Worker & Personal Attack alarms, taking the necessary actions and escalations where applicable. The purpose of the role is to provide an efficient and professional service demonstrating the highest levels of Customer Service and attention to detail.
Duties:
- Answering Alarms on various platforms and taking the necessary action
- Answer all enquiries courteously and professionally
- Operate all systems within the Monitoring station
- Produce accurate reports as and when needed
- Be an effective liaison between the client, end user and emergency services
Essential Requirements:
- Must be a team player
- Excellent verbal communication/telephone skills
- High levels of customer service
- Possesses computer competency
- Demonstrates excellent observation skills
- Demonstrates a flexible attitude to changing working hours and patterns
- Be fluent in spoken and written English
Experience of this sector is not essential but could help; the right candidate must have a can-do attitude, believe in a customer-focused culture and match the company's ambitions to be the best at what we do. A SIA CCTV Licence is desirable but not essential; this can be obtained during training for the right candidate. Applicants must be over 18, have a full education/employment history, be employer vetted and Police record checked.
Alarm Receiving Centre (ARC) Operator in Oxford employer: Fenix Monitoring Ltd
Join our award-winning team as an Alarm Receiving Centre Operator, where your dedication and vigilance will be valued in a fast-paced environment. We offer competitive pay, a supportive work culture that prioritises employee growth, and the opportunity to develop your skills in a crucial role that ensures safety and security for our clients. With flexible shift patterns and a commitment to customer service excellence, this is a meaningful opportunity to make a difference while enjoying the benefits of working with a leading company in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Alarm Receiving Centre (ARC) Operator in Oxford
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our award-winning team!
We think you need these skills to ace Alarm Receiving Centre (ARC) Operator in Oxford
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're not just looking for any job, but that you're genuinely excited about joining our award-winning team.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of an ARC Operator. We love seeing candidates who take the time to connect their background to what we do!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is professional and easy to understand. Remember, attention to detail is key in this role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Fenix Monitoring Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an ARC Operator. Familiarise yourself with handling alarms, customer service expectations, and the importance of communication in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since excellent verbal communication is key for this position, practice articulating your thoughts clearly. You might be asked to demonstrate how you would handle a specific alarm situation, so think about examples from your past experiences where you effectively communicated under pressure.
✨Emphasise Teamwork and Flexibility
This role requires a team player who can adapt to changing shifts. Be prepared to discuss times when you've worked well in a team or adjusted to new situations. Highlighting your flexibility and willingness to support your colleagues will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
