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- Tasks: Lead patient-facing services and manage reception and admin teams.
- Company: Fenham Hall Medical Group, a dedicated healthcare provider in Newcastle.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on exceptional patient care.
- Why this job: Make a real difference in patient experiences and enhance service delivery.
- Qualifications: Strong IT skills, experience with Systmone, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Fenham Hall Medical Group in Newcastle upon Tyne is seeking a Deputy Practice Manager to lead patient-facing services and ensure efficient practice operations. This role entails managing the reception and administrative teams, resolving patient queries, and conducting staff appraisals.
The ideal candidate should possess:
- Excellent IT skills
- Experience with the Systmone clinical system
- Strong communication abilities
This position focuses on delivering exceptional patient experiences and enhancing service delivery.
Primary Care Front Office & Patient Experience Lead employer: Fenham Hall Medical Group
Contact Detail:
Fenham Hall Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care Front Office & Patient Experience Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Fenham Hall Medical Group on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient experience and team management. We should also think of examples from our past roles that showcase our skills in resolving patient queries and leading teams.
✨Tip Number 3
Showcase our IT skills! If we have experience with Systmone or similar systems, let’s be ready to discuss how we’ve used them to improve operations or enhance patient experiences in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how we align with their focus on exceptional patient care.
We think you need these skills to ace Primary Care Front Office & Patient Experience Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams and delivering exceptional patient experiences. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading patient-facing services and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Show Off Your IT Skills: Since we’re looking for someone with strong IT skills, especially with the Systmone clinical system, make sure to mention any relevant experience. If you’ve used similar systems, let us know how you adapted and thrived!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Fenham Hall Medical Group!
How to prepare for a job interview at Fenham Hall Medical Group
✨Know Your Stuff
Make sure you’re familiar with the Systmone clinical system. Brush up on its features and how it can enhance patient care. Being able to discuss your experience with it will show that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role is all about patient experience, be prepared to demonstrate your communication abilities. Think of examples where you’ve resolved patient queries or improved service delivery. This will highlight your suitability for the position.
✨Team Management Insights
As a Deputy Practice Manager, you’ll be leading teams. Come prepared with examples of how you’ve managed or appraised staff in the past. Discussing your leadership style and how you motivate your team can set you apart from other candidates.
✨Prepare Questions
Don’t forget to prepare thoughtful questions about the practice and its operations. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Ask about their approach to enhancing patient experiences and any challenges they face.