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- Tasks: Lead patient-facing services and manage reception and admin teams.
- Company: Fenham Hall Medical Group, a dedicated healthcare provider in Newcastle.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on exceptional patient care.
- Why this job: Make a real difference in patient experiences and enhance healthcare delivery.
- Qualifications: Strong IT skills, experience with Systmone, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Fenham Hall Medical Group in Newcastle upon Tyne is seeking a Deputy Practice Manager to lead patient-facing services and ensure efficient practice operations. This role entails managing the reception and administrative teams, resolving patient queries, and conducting staff appraisals.
The ideal candidate should possess:
- Excellent IT skills
- Experience with the Systmone clinical system
- Strong communication abilities
This position focuses on delivering exceptional patient experiences and enhancing service delivery.
Primary Care Front Office & Patient Experience Lead in Newcastle upon Tyne employer: Fenham Hall Medical Group
Contact Detail:
Fenham Hall Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care Front Office & Patient Experience Lead in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at Fenham Hall Medical Group. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the practice's values and patient care approach. We want to show that you’re not just a fit for the role but also share their passion for exceptional patient experiences.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience with IT systems like Systmone and how you’ve enhanced service delivery in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Primary Care Front Office & Patient Experience Lead in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams and delivering exceptional patient experiences. We want to see how your skills align with the role, so don’t be shy about showcasing your IT skills and familiarity with Systmone!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about leading patient-facing services and how you can enhance service delivery at Fenham Hall Medical Group. Keep it engaging and personal!
Showcase Your Communication Skills: Since strong communication abilities are key for this role, make sure your application reflects that. Whether it’s through clear language in your CV or a friendly tone in your cover letter, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fenham Hall Medical Group
✨Know Your Stuff
Familiarise yourself with the Systmone clinical system and any other relevant IT tools. Being able to discuss your experience with these systems will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively resolved patient queries in the past. Highlighting your strong communication abilities will demonstrate your capability to enhance patient experiences.
✨Team Management Insights
Think about your previous experiences managing teams. Be ready to discuss how you’ve conducted staff appraisals and motivated your team, as this role involves leading reception and administrative teams.
✨Patient-Centric Mindset
Emphasise your commitment to delivering exceptional patient experiences. Prepare to share specific instances where you improved service delivery or addressed patient concerns effectively.