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- Tasks: Lead front-of-house services and ensure an excellent patient experience.
- Company: Dynamic healthcare practice focused on patient care and staff support.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on improvement and innovation.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in primary care and managing teams, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
The role of Deputy Practice Manager requires a self‑motivated, disciplined individual to lead and manage all front‑of‑house and patient‑facing services within the practice. This role focuses on delivering an excellent patient experience, ensuring efficient access to care, and supporting reception and administrative teams to operate effectively. You will work closely with the Practice Manager to ensure smooth day‑to‑day operations, high service standards, and a positive environment for staff and patients. The successful candidate will have experience in a fast‑paced office environment, have excellent IT skills, experience using Systmone clinical system, and can demonstrate good customer service skills.
Job responsibilities:
- Line management of the reception, secretarial and administration staff
- Dealing with any escalated patient or reception queries
- Production of agreed rotas
- Conducting staff appraisals for the reception team, recording sickness, approving and recording annual leave of reception/admin teams
- Ensuring the rotas are uploaded to the clinical system
- Ensure that tasks on the clinical system are dealt with efficiently and within a timely manner
- Monitoring of appointment availability and altering the clinical system to ensure capacity meets demand
- Resolve problems/complaints with staff and patients and elevate to the Practice Manager as and when appropriate
- Responsible for completion of the monthly PPA immunisation claims
- Responsible for in‑house recall system
- Responsible for summarising of records
- Responsible for managing GPR/F2/Students
- Lead on improvement
- Lead on IT/Digital services
- Information Governance Lead
Qualifications:
- Experience working in primary care
- Experience managing reception or administrative teams
- Strong communication and interpersonal skills
- Ability to manage difficult conversations and patient concerns
- Strong organisational and problem‑solving skills
- Ability to prioritise workload and lead under pressure
- Experience improving patient access or service delivery
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Deputy Practice Manager in Newcastle upon Tyne employer: Fenham Hall Medical Group
Contact Detail:
Fenham Hall Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Practice Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for a Deputy Practice Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to patient care and team management. We recommend role-playing with a friend or family member to get comfortable discussing your experience and how you handle challenging situations.
✨Tip Number 3
Showcase your IT skills! If you've got experience with Systmone or similar systems, make sure to highlight that during interviews. We want to see how you can leverage technology to improve patient access and service delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deputy Practice Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in managing teams and delivering excellent patient care, as this is key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for the Deputy Practice Manager role. Share specific examples of how you've improved patient access or service delivery in past positions to grab our attention.
Show Off Your IT Skills: Since we value strong IT skills, especially with systems like Systmone, make sure to mention any relevant experience you have. If you've led digital services or improved IT processes, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Fenham Hall Medical Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Deputy Practice Manager. Familiarise yourself with patient-facing services, team management, and the Systmone clinical system. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams and resolving conflicts. Think of specific examples where you've successfully led a team or improved service delivery. This will show that you can handle the pressures of the role and lead effectively under challenging circumstances.
✨Demonstrate Excellent Communication
As this role involves dealing with patients and staff alike, highlight your strong communication skills. Prepare to discuss how you've managed difficult conversations or resolved complaints in the past. This will illustrate your ability to maintain a positive environment for both staff and patients.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the practice's culture, challenges, and goals. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.