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- Tasks: Lead front-of-house services and ensure an excellent patient experience.
- Company: Join a dynamic healthcare practice focused on patient care.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in primary care and managing teams is essential.
The predicted salary is between 37000 - 44000 £ per year.
The role of Deputy Practice Manager requires a self‑motivated, disciplined individual to lead and manage all front‑of‑house and patient‑facing services within the practice. This role focuses on delivering an excellent patient experience, ensuring efficient access to care, and supporting reception and administrative teams to operate effectively. You will work closely with the Practice Manager to ensure smooth day‑to‑day operations, high service standards, and a positive environment for staff and patients. The successful candidate will have experience in a fast‑paced office environment, have excellent IT skills, experience using Systmone clinical system, and can demonstrate good customer service skills.
Job responsibilities
- Line management of the reception, secretarial and administration staff
- Dealing with any escalated patient or reception queries
- Production of agreed rotas
- Conducting staff appraisals for the reception team, recording sickness, approving and recording annual leave of reception/admin teams
- Ensuring the rotas are uploaded to the clinical system
- Ensure that tasks on the clinical system are dealt with efficiently and within a timely manner
- Monitoring of appointment availability and altering the clinical system to ensure capacity meets demand
- Resolve problems/complaints with staff and patients and elevate to the Practice Manager as and when appropriate
- Responsible for completion of the monthly PPA immunisation claims
- Responsible for in‑house recall system
- Responsible for summarising of records
- Responsible for managing GPR/F2/Students
- Lead on improvement
- Lead on IT/Digital services
- Information Governance Lead
Qualifications
- Experience working in primary care.
- Experience managing reception or administrative teams.
- Strong communication and interpersonal skills.
- Ability to manage difficult conversations and patient concerns.
- Strong organisational and problem‑solving skills.
- Ability to prioritise workload and lead under pressure.
- Experience improving patient access or service delivery.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Deputy Practice Manager employer: Fenham Hall Medical Group
Contact Detail:
Fenham Hall Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Practice Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for a Deputy Practice Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to patient care and team management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your IT skills! If you've got experience with Systmone or similar systems, make sure to highlight that during interviews. We want to see how you can leverage technology to improve patient access and service delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deputy Practice Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience in managing teams and delivering excellent patient care, as these are key for the Deputy Practice Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved service delivery or managed a team effectively in a fast-paced environment.
Show Off Your IT Skills: Since experience with Systmone is a must, mention any relevant IT skills you have. If you've used similar systems before, let us know how that experience can help you hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Fenham Hall Medical Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Deputy Practice Manager. Familiarise yourself with the key tasks mentioned in the job description, like managing reception teams and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves line management, be prepared to discuss your previous experience leading teams. Think of specific examples where you've successfully managed staff or resolved conflicts. Highlighting your leadership style and how it aligns with creating a positive environment for both staff and patients will set you apart.
✨Demonstrate Your IT Proficiency
Given the emphasis on IT skills and experience with the Systmone clinical system, brush up on your technical knowledge. If you have experience with similar systems, be ready to share how you've used them to improve efficiency or patient access. This will show that you can hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding difficult conversations with patients or staff. Prepare scenarios where you've successfully navigated challenges in a fast-paced environment. This will showcase your ability to remain calm under pressure and prioritise workload effectively.