Director of Product Design in London

About us At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game. We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance.

The Role We are seeking a Director of Product Design to lead and evolve Fenergo’s design function across our product portfolio. This is a senior role responsible for defining and driving a bold design vision, building a high‑performing team, and embedding user‑centric and workflow‑centric thinking across the organisation.

Key Responsibilities:

• Define and execute a forward‑looking UX and workflow design vision aligned with Fenergo’s product strategy and business goals.
• Reimagine end‑to‑end user journeys and operational workflows to simplify complex financial crime, onboarding, and regulatory processes.
• Partner with clients and customer‑facing teams to co‑create solutions, deeply understanding user needs, pain points, and real‑world constraints.
• Lead, mentor, and scale a high‑performing product design team, fostering a culture of innovation, ownership, and excellence.
• Establish and evolve design processes, standards, and best practices, with a focus on outcome‑driven and hypothesis‑led design.
• Champion user‑centered and workflow‑centric design, ensuring insights and data directly shape product direction.
• Collaborate closely with Product and Engineering leadership to align vision with feasible, scalable delivery.
• Drive the development and adoption of a robust, scalable design system that supports consistency and speed across the platform.
• Ensure cohesive, intuitive experiences across complex, configurable, enterprise‑grade SaaS products.
• Act as a strategic partner at the executive level, advocating for design as a driver of business value and competitive advantage.
• Measure and continuously improve design impact through user outcomes, workflow efficiency gains, and product metrics.

Requirements:

• Proven experience in a senior design leadership role (Director or Head of Design level), with ownership of design vision and strategy.
• Strong background in B2B SaaS product design within complex, workflow‑heavy or enterprise environments.
• Demonstrated ability to simplify complex systems and reimagine user workflows, not just interfaces.
• Experience working directly with customers or end users to shape product direction and validated design decisions.
• Track record of building and scaling high‑performing design teams and design functions.
• Deep expertise in UX, product design, service design, and design systems.
• Strong strategic thinking with the ability to translate vision into tangible product outcomes.
• Experience working cross‑functionally with Product and Engineering in agile environments.
• Excellent communication and stakeholder management skills, with the ability to influence at executive level.

Nice to Have:

• Experience in financial services, fintech, or regulatory technology (RegTech).
• Familiarity with compliance‑driven, operational, or workflow‑intensive platforms.
• Experience designing for data‑rich, highly configurable, or rules‑driven systems.
• Exposure to service design, journey mapping, or operational transformation initiatives.
• Experience incorporating AI/automation into user experiences, particularly in complex decisioning environments.

Our promise to you We are striving to become global leaders across all of the categories we operate in and as part of that we are a high‑performing highly collaborative team that works cross‑functionally to accommodate our client’s needs.

Diversity, Equality, and Inclusivity Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential.