At a Glance
- Tasks: Deliver a luxurious shopping experience and drive sales through expert client engagement.
- Company: Join Fendi, a prestigious luxury fashion brand known for its innovation and style.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Work in a vibrant environment with a focus on customer relationships and brand excellence.
- Why this job: Be part of a dynamic team and shape the future of luxury menswear.
- Qualifications: 5+ years in retail fashion, with a focus on luxury menswear and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
MISSION STATEMENT
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Sales Performance
Engage in upselling, cross selling and multiple selling for all product categories; Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager; Provide customer feedback on products, especially newly launched products. - Client Management
Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided; Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set; Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer. - Store Operations
Perform store duties as assigned by team leaders and management; Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input. - Stock Management
Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines; Support during Store stock take and cycle-counts. - Store Maintenance
Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties; You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
QUALIFICATIONS
- Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale; Menswear category experience is essential and strong professional expertise in this category is an advantage.
- Bachelor’s Degree or equivalent is preferred.
- Manages his/ her image standards on a high level.
- Strong selling and communication skills are necessary.
- Excellent relationships skills, self-reliant, friendly and patient.
- Organization, professionalism, self-confidence.
- Strong customer service skills.
- Computer skills and Retail management system knowledge.
- Goal oriented approach, multitasking.
- Strong knowledge and/or interest for fashion/luxury industry.
- Fluent English, knowledge of other languages is a plus.
Senior or Client Advisor Menswear [Fendi London Stores] employer: FENDI
Fendi is an exceptional employer, offering a luxurious work environment in the heart of London at Harrods. With a strong focus on employee growth and development, we provide comprehensive training and opportunities to excel in the luxury retail sector. Our collaborative and dynamic work culture fosters creativity and innovation, ensuring that every team member feels valued and empowered to deliver extraordinary experiences to our clients.
We think you need these skills to ace Senior or Client Advisor Menswear [Fendi London Stores]
Sales Performance
Upselling
Cross Selling
Customer Relationship Management (CRM)
Client Management
Customer Service Skills
Visual Merchandising
