At a Glance
- Tasks: Deliver a luxurious experience and engage in upselling for FENDI products.
- Company: Join the prestigious FENDI brand known for its luxury fashion.
- Benefits: Competitive salary, employee discounts, and a vibrant work environment.
- Other info: Dynamic team atmosphere with opportunities for personal growth and development.
- Why this job: Be a FENDI Ambassador and shape unforgettable customer experiences.
- Qualifications: 5+ years in retail fashion, especially luxury menswear, with strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to clients.
Job Responsibilities
- Sales Performance: Engage in upselling, cross selling and multiple selling for all product categories; Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager; Provide customer feedback on products, especially newly launched products.
- Client Management: Strengthen customer relations, nurture loyal FENDI customer base and implement appropriate CRM tools; Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set; Manage customer service quality, meeting customer expectations by offering professional and individual human touch.
- Store Operations: Perform store duties as assigned by team leaders and management; Operate the Company Sales Management system correctly in all areas relating to stock transfer, payment, stock inquiry and customer database input.
- Stock Management: Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines; Support during store stock take and cycle‑counts.
- Store Maintenance: Maintain proper visual merchandising according to company guidelines and ensure a safe and clean store environment with daily housekeeping duties; Carry out any other duties within capacity as reasonably required by the Company.
Qualifications
- Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale; Menswear category experience is essential and strong expertise an advantage;
- Bachelor’s Degree or equivalent preferred;
- Manages personal image standards at a high level;
- Strong selling and communication skills;
- Excellent relationship skills, self‑reliant, friendly and patient;
- Organization, professionalism, self‑confidence;
- Strong customer service skills;
- Computer skills and Retail management system knowledge;
- Goal‑oriented approach, multitasking;
- Strong knowledge and/or interest in fashion/luxury industry;
- Fluent English; knowledge of other languages is a plus.
Senior or Client Advisor MEN'S RTW [FENDI London Stores] employer: FENDI
FENDI is an exceptional employer that offers a vibrant and luxurious work environment in the heart of London, where employees are empowered to deliver extraordinary customer experiences. With a strong focus on personal growth and development, FENDI provides comprehensive training and career advancement opportunities, fostering a culture of excellence and collaboration. Employees enjoy competitive benefits and the unique advantage of working with a prestigious brand that values creativity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior or Client Advisor MEN'S RTW [FENDI London Stores]
✨Tip Number 1
Network like a pro! Reach out to your connections in the fashion industry, especially those who have ties to luxury brands. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for menswear and luxury shine through. Share stories that highlight your experience and how you’ve created memorable customer experiences.
✨Tip Number 3
Research FENDI thoroughly! Know their latest collections, campaigns, and values. This will not only impress during interviews but also help you tailor your approach to fit their brand ethos.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior or Client Advisor MEN'S RTW [FENDI London Stores]
Some tips for your application 🫡
Show Your Passion for Luxury Fashion:When writing your application, let your love for luxury fashion shine through! Share specific experiences that highlight your knowledge of the industry and how you’ve engaged with high-end products. We want to see that you’re not just applying for a job, but that you genuinely care about the FENDI brand.
Highlight Your Sales Achievements:Make sure to include any impressive sales figures or targets you've hit in your previous roles. We’re looking for someone who can drive performance, so don’t be shy about showcasing your successes in upselling and customer relationship management!
Tailor Your Application:Take the time to customise your application for this role. Mention specific responsibilities from the job description that resonate with your experience. We appreciate when candidates take the effort to align their skills with what we’re looking for at FENDI.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at FENDI
✨Know Your FENDI
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products or campaigns shows your genuine interest and helps you connect with the brand's luxurious image.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores, to demonstrate your impact.
✨Client-Centric Mindset
Think about how you can enhance the customer experience. Be ready to share strategies you've used to build client relationships and how you've implemented CRM tools effectively in past positions.
✨Dress to Impress
As a potential FENDI Ambassador, your personal style matters. Dress in a way that reflects the luxury brand while also being comfortable. This not only shows your understanding of the fashion industry but also sets the tone for your professionalism.
