At a Glance
- Tasks: Deliver a luxurious experience and drive sales through upselling and client management.
- Company: Join FENDI, a prestigious luxury fashion brand with a commitment to excellence.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Dynamic team atmosphere with a focus on personal growth and customer satisfaction.
- Why this job: Be a FENDI Ambassador and create unforgettable moments for clients in a vibrant environment.
- Qualifications: 3+ years in retail fashion, strong communication skills, and a passion for luxury.
The predicted salary is between 24960 - 30000 £ per year.
MISSION STATEMENT
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Sales Performance
Engage in upselling, cross selling and multiple selling for all product categories. Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager. Provide customer feedback on products, especially newly launched products. - Client Management
Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided. Implement CRM Campaigns and set‑up One On One appointments in line with target and guidelines set. Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer. - Store Operations
Perform store duties as assigned by team leaders and management. Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input. - Stock Management
Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines. Support during Store stock take and cycle counts. - Store Maintenance
Maintain proper visual merchandising according to company guidelines. Maintain a safe and clean store environment and implement daily housekeeping duties. You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Qualifications
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale.
- Bachelor’s Degree or equivalent is preferred.
- Manages his/ her image standards on a high level.
- Strong selling and communication skills are necessary.
- Excellent relationship skills, self‑reliant, friendly and patient.
- Organization, professionalism, self‑confidence.
- Strong customer service skills.
- Computer skills and Retail management system knowledge.
- Goal oriented approach, multitasking.
- Strong knowledge and/or interest for fashion/luxury industry.
- Fluent English, knowledge of second language is a plus.
Senior or Client Advisor LG&ACC [FENDI New Bond Street Flagship Boutique) employer: FENDI
Fendi offers an exceptional work environment at its New Bond Street flagship boutique, where employees are empowered to deliver a luxurious experience to clients. With a strong focus on employee growth, the company provides comprehensive training and development opportunities, fostering a culture of excellence and teamwork. Additionally, the vibrant location in one of London's most prestigious shopping districts enhances the unique advantages of working for Fendi, making it an attractive employer for those passionate about luxury fashion.
