Mission Statement
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Job Responsibilities
Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories.
- Monitor individual sales and achieve performance target and KPI as directed by Department Manager / Store Manager.
- Provide customer feedback on products, especially newly launched products.
Client Management
- Strengthen customer relations, nurture the loyal FENDI customer base and implement appropriate CRM tools, mastering the usage of the Company CRM tools provided.
- Implement CRM campaigns and set up One on One appointments in line with target and guidelines set.
- Manage customer service quality to meet customer expectations by offering professional and individualized human touch with the customer.
Store Operations
- Perform store duties as assigned by team leaders and management.
- Operate the Company Sales Management system correctly, managing all areas relating to stock transfer, payment, stock inquiry, and customer database input.
Stock Management
- Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines (if shop without a backroom stock assistance).
- Support during store stock take and cycle counts.
Store Maintenance
- Maintain proper visual merchandising according to company guidelines; keep a safe and clean store environment and implement daily housekeeping duties.
- Perform any other duties within capacity that the Company may reasonably require.
Qualifications / Profile
- Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale.
- Bachelor’s Degree or equivalent is preferred.
- High standards of image management.
- Strong selling and communication skills.
- Excellent relationship skills, self-reliant, friendly and patient.
- Organization, professionalism and self-confidence.
- Strong customer service skills.
- Computer skills and retail management system knowledge.
- Goal oriented approach with multitasking ability.
- Strong knowledge and/or interest in fashion/luxury industry.
- Fluent English; knowledge of a second language is a plus.
Senior or Client Advisor [FENDI Heathrow Airport Store] employer: FENDI
Fendi is an exceptional employer, offering a luxurious work environment in the heart of London at Harrods. With a strong focus on employee growth and development, we provide comprehensive training and opportunities to excel in the luxury retail sector. Our collaborative and dynamic work culture fosters creativity and innovation, ensuring that every team member feels valued and empowered to deliver extraordinary experiences to our clients.
