At a Glance
- Tasks: Deliver a luxurious shopping experience and build lasting client relationships.
- Company: Join FENDI, a prestigious luxury fashion brand known for its innovation.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Work in a vibrant environment with a strong emphasis on personal development.
- Why this job: Be a part of a dynamic team and elevate the luxury retail experience.
- Qualifications: 5+ years in retail fashion, with a focus on luxury menswear.
The predicted salary is between 40000 - 50000 £ per year.
MISSION STATEMENT
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Sales Performance: Engage in upselling, cross selling and multiple selling for all product categories; Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager; Provide customer feedback on products, especially newly launched products.
- Client Management: Strengthen customer relations, nurture loyal FENDI customer base, implement appropriate CRM tools and master the usage of the Company CRM tools provided; Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set; Manage customer service quality to meet customer expectations by offering professional and individual human touch with the customer.
- Store Operations: Perform store duties as assigned by team leaders and management; Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
- Stock Management: Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines; Support during Store stock take and cycle-counts.
- Store Maintenance: Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties; You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
QUALIFICATIONS
- Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale;
- Menswear category experience is essential and strong professional expertise in this category is an advantage;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationship skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Strong customer service skills;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of other languages is a plus.
Senior Luxury Men's RTW Client Advisor employer: FENDI
FENDI is an exceptional employer that offers a vibrant and luxurious work environment, perfect for those passionate about the fashion industry. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members excel in their roles while nurturing a loyal customer base. Located in a prestigious area, our store fosters a collaborative culture where creativity and professionalism thrive, making it an ideal place for individuals seeking meaningful and rewarding careers in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Luxury Men's RTW Client Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury fashion industry, especially those who might know someone at FENDI. A personal introduction can make all the difference in landing that interview.
✨Tip Number 2
Show off your passion for menswear! When you get the chance to chat with potential employers, share your insights on the latest trends and how you can enhance the customer experience at FENDI. Let them see your enthusiasm!
✨Tip Number 3
Prepare for the interview by practising common questions related to sales performance and client management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FENDI team and ready to provide that extraordinary experience.
We think you need these skills to ace Senior Luxury Men's RTW Client Advisor
Some tips for your application 🫡
Show Your Passion for Luxury Fashion:When writing your application, let your love for luxury fashion shine through! Share specific experiences that highlight your expertise in menswear and how you've created extraordinary customer experiences in the past.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Senior Luxury Men's RTW Client Advisor role. Use keywords from the job description and demonstrate how your skills align with the responsibilities outlined, especially in client management and sales performance.
Highlight Your CRM Experience:Since client management is key, mention any experience you have with CRM tools. Talk about how you've used them to strengthen customer relationships and implement successful campaigns, showing us you're ready to nurture our loyal FENDI customer base.
Keep It Professional Yet Personal:While we want to see your professional side, don’t forget to add a personal touch! Share anecdotes that reflect your friendly and patient nature, as well as your strong communication skills. This will help us see how you can connect with our clients on a human level.
How to prepare for a job interview at FENDI
✨Know Your Luxury Brands
Before the interview, brush up on FENDI's latest collections and their unique selling points. Being able to discuss specific products and how they fit into the luxury market will show your passion and expertise in menswear.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold products in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores.
✨Demonstrate Client Management Expertise
Think of ways you've built and maintained strong client relationships. Be ready to discuss how you’ve used CRM tools effectively to enhance customer loyalty and provide personalised service.
✨Exude Professionalism and Style
Dress impeccably for the interview, reflecting the luxury brand's image. Your appearance should convey your understanding of the fashion industry and your ability to represent FENDI as a brand ambassador.
