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For Companies At a Glance
- Tasks: Deliver a luxurious shopping experience and engage with clients to boost sales.
- Company: Join Fendi, a prestigious luxury fashion brand at Harrods, London.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Why this job: Be part of a renowned brand and shape the future of luxury fashion.
- Qualifications: 5+ years in retail fashion, with luxury sales experience and strong communication skills.
- Other info: Dynamic work environment with a focus on personal growth and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
MISSION STATEMENT
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Main Role & Responsibilities
- Sales Performance
Engage in upselling, cross selling and multiple selling for all product categories; Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager; Provide customer feedback on products, especially newly launched products. - Client Management
Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided; Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set; Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer. - Store Operations
Perform store duties as assigned by team leaders and management; Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input. - Stock Management
Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines; Support during Store stock take and cycle-counts. - Store Maintenance
Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties; You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Qualifications
- Minimum of 5 years’ experience in the Retail Fashion industry, with at least 2 years in luxury sales.
- Experience in the Ladies' ready-to-wear (RTW) category is essential.
- Strong professional expertise in this category, a passion for outfit creation, and excellent styling skills are advantageous.
- Bachelor’s Degree or equivalent is preferred.
- Manages his/ her image standards on a high level.
- Strong selling and communication skills are necessary.
- Excellent relationships skills, self-reliant, friendly and patient.
- Organization, professionalism, self-confidence.
- Strong customer service skills.
- Computer skills and Retail management system knowledge.
- Goal oriented approach, multitasking.
- Strong knowledge and/or interest for fashion/luxury industry.
- Fluent English, knowledge of other languages is a plus.
Senior Client Advisor Ladies RTW [Fendi Harrods London] employer: FENDI
Contact Detail:
FENDI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor Ladies RTW [Fendi Harrods London]
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fashion industry. Attend events, join online forums, or even pop into luxury stores to chat with staff. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for fashion shine through. Share your styling ideas and how you can enhance the customer experience at Fendi. Remember, they want to see the real you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales performance and client management. Role-play with a friend or in front of the mirror to boost your confidence and nail that interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Senior Client Advisor Ladies RTW [Fendi Harrods London]
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for the fashion industry shine through. Share specific experiences that highlight your expertise in ladies' ready-to-wear and how you've created memorable outfits for clients.
Highlight Your Sales Achievements: Make sure to include any impressive sales figures or KPIs you've hit in previous roles. We want to see how you've engaged in upselling and cross-selling, so don’t hold back on those numbers!
Demonstrate Your Client Management Skills: Talk about how you've built strong relationships with customers in the past. Mention any CRM tools you've used and how you’ve implemented campaigns to nurture client loyalty—this is key for us at Fendi!
Keep It Professional Yet Personal: While we love a friendly tone, remember to maintain professionalism in your application. Show us your personality, but also your commitment to providing an extraordinary customer experience. And don’t forget to apply through our website!
How to prepare for a job interview at FENDI
✨Know Your FENDI Inside Out
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products and how they align with the brand's luxury image will show your passion and knowledge, which is crucial for a Senior Client Advisor role.
✨Showcase Your Sales Skills
Prepare to share specific examples of how you've successfully engaged in upselling and cross-selling in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores, to demonstrate your effectiveness in driving sales performance.
✨Demonstrate Your Client Management Expertise
Think of ways you've built and maintained strong client relationships in the past. Be ready to discuss how you’ve used CRM tools to enhance customer experiences and how you plan to nurture FENDI's loyal customer base, as this is key to the role.
✨Dress the Part
As you're applying for a luxury fashion brand, your appearance matters. Dress elegantly and stylishly for the interview to reflect the FENDI brand. This not only shows your understanding of the industry but also your commitment to embodying the brand's image.
