At a Glance
- Tasks: Deliver a luxurious experience while driving sales and managing client relationships.
- Company: Join FENDI, a prestigious luxury fashion brand known for its exceptional quality.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Work in a vibrant environment with a focus on personal growth and customer satisfaction.
- Why this job: Be part of a dynamic team and elevate your career in the luxury retail sector.
- Qualifications: 3+ years in retail fashion, strong communication skills, and a passion for luxury.
The predicted salary is between 36000 - 60000 £ per year.
MISSION STATEMENT
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Responsibilities
- Sales Performance
Engage in upselling, cross selling and multiple selling for all product categories; Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager; Provide customer feedback on products, especially newly launched products. - Client Management
Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided; Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set; Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer. - Store Operations
Perform store duties as assigned by team leaders and management; Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input. - Stock Management
Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines; Support during Store stock take and cycle-counts. - Store Maintenance
Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties; You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Strong customer service skills;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Senior Client Advisor [Fendi Bicester Village Outlet] employer: FENDI
At FENDI, we pride ourselves on being an exceptional employer that fosters a culture of luxury and excellence. Located in the prestigious Bicester Village Outlet, our team enjoys a vibrant work environment that encourages personal growth and development through comprehensive training and career advancement opportunities. With a strong emphasis on employee well-being and a commitment to delivering extraordinary customer experiences, FENDI offers a unique opportunity to be part of a globally renowned brand while building lasting relationships with clients.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Advisor [Fendi Bicester Village Outlet]
✨Tip Number 1
Get to know the brand inside out! FENDI is all about luxury and style, so immerse yourself in their products and values. This will not only help you stand out during interviews but also show your genuine passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn and ask them about their experiences. This can give you insider knowledge and might even lead to a referral, which can be a game-changer in landing that job.
✨Tip Number 3
Practice your sales pitch! Since the role involves upselling and client management, prepare to showcase your selling skills in interviews. Role-play scenarios where you demonstrate how you'd engage with clients and handle objections.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FENDI team and ready to provide that extraordinary experience they’re looking for.
We think you need these skills to ace Senior Client Advisor [Fendi Bicester Village Outlet]
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for the luxury fashion industry shine through. We want to see how your experience aligns with FENDI's values and how you can contribute to creating that extraordinary customer experience.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in retail fashion, especially in luxury sales, and showcase your strong selling and communication skills. We appreciate a personal touch!
Demonstrate Your Client Management Skills:In your application, emphasise your ability to build and maintain client relationships. Share examples of how you've successfully used CRM tools or implemented campaigns to nurture customer loyalty. We love seeing those real-life experiences!
Keep It Professional Yet Engaging:While we want to see your personality, remember to keep your application professional. Use clear language and structure your application well. And don’t forget, applying through our website is the best way to get noticed!
How to prepare for a job interview at FENDI
✨Know Your FENDI
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products or campaigns shows your genuine interest and helps you connect with the brand's luxurious image.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores, to demonstrate your capability in driving sales performance.
✨Master the Art of Client Management
Think about how you’ve built and maintained client relationships in the past. Be ready to discuss your experience with CRM tools and how you’ve used them to enhance customer loyalty and service quality.
✨Dress the Part
As a potential FENDI Ambassador, your appearance matters. Dress in a way that reflects the luxury brand's aesthetic while also being comfortable. This not only shows your understanding of the brand but also boosts your confidence during the interview.
