At a Glance
- Tasks: Deliver a luxurious shopping experience and build lasting client relationships.
- Company: Join FENDI, a prestigious brand known for its elegance and innovation.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on personal growth and style.
- Why this job: Be part of a luxury fashion brand and elevate clients' VIP experiences.
- Qualifications: 3+ years in retail fashion, with luxury sales experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Main Role & Responsibilities
- Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
- Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
- Store Operations
- Perform store duties as assigned by team leaders and management;
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
- Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines;
- Support during Store stock take and cycle-counts.
- Store Maintenance
- Maintain proper visual merchandising according to company guidelines;
- Maintain a safe and clean store environment and implement daily housekeeping duties;
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Qualifications
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/ her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationships skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Strong customer service skills;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Luxury Client Advisor — Elevate VIP Fashion Experience employer: FENDI
FENDI is an exceptional employer, offering a vibrant and luxurious work environment that fosters personal and professional growth. As a Luxury Client Advisor, you will be part of a prestigious brand that values creativity and excellence, with opportunities for career advancement and skill development in the dynamic fashion industry. Our commitment to employee well-being is reflected in our supportive culture and comprehensive benefits, making FENDI a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Client Advisor — Elevate VIP Fashion Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury fashion industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, be sure to let your passion for luxury fashion shine through. Share your experiences and how they align with FENDI's mission to provide an extraordinary client experience.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions related to sales performance and client management. Think of examples from your past roles where you've excelled in upselling or building customer relationships.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Luxury Client Advisor — Elevate VIP Fashion Experience
Some tips for your application 🫡
Show Your Passion for Luxury Fashion:When writing your application, let your love for luxury fashion shine through! Share specific experiences that highlight your enthusiasm and knowledge about the industry. We want to see how you connect with the FENDI brand and its values.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight relevant experience in retail fashion, especially in luxury sales. We appreciate when candidates take the time to align their skills with what we’re looking for!
Demonstrate Your Customer Service Skills:In your application, emphasise your strong customer service skills. Share examples of how you've built relationships with clients and provided exceptional service. We’re all about creating extraordinary experiences for our customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at FENDI
✨Know Your Luxury Brands
Before the interview, brush up on your knowledge of FENDI and other luxury brands. Understand their history, values, and latest collections. This will not only impress your interviewers but also show your genuine interest in the luxury fashion industry.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've successfully upsold or cross-sold products in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores. This will demonstrate your capability to drive sales performance.
✨Master the Art of Client Management
Be ready to talk about your experience with CRM tools and how you've used them to build and maintain client relationships. Share examples of how you've nurtured a loyal customer base and implemented successful CRM campaigns, as this is crucial for the role.
✨Dress the Part
As a potential Luxury Client Advisor, your appearance matters. Dress in a way that reflects the brand's image and showcases your understanding of luxury fashion. This will help you make a strong first impression and align with the expectations of the role.
