Senior or Client Advisor Menswear [Fendi London Stores]

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.

• Maintain proper visual merchandising according to company guidelines;
• Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

• Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale; Menswear category experience is essential and strong professional expertise in this category is an advantage.
• Bachelor’s Degree or equivalent is preferred.
• Manages his/ her image standards on a high level.
• Strong selling and communication skills are necessary.
• Excellent relationships skills, self-reliant, friendly and patient.
• Organization, professionalism, self-confidence.
• Strong customer service skills.
• Computer skills and Retail management system knowledge.
• Goal oriented approach, multitasking.
• Strong knowledge and/or interest for fashion/luxury industry.
• Fluent English, knowledge of other languages is a plus.