At a Glance
- Tasks: Deliver a luxurious shopping experience and engage in upselling and client management.
- Company: Join the prestigious FENDI team in London, known for its luxury fashion.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on customer relationships.
- Why this job: Be a FENDI Ambassador and create unforgettable experiences for clients.
- Qualifications: Strong sales skills and a passion for luxury fashion.
The predicted salary is between 30000 - 40000 € per year.
As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to clients.
Job Responsibilities
- Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories;
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
- Provide customer feedback on products, especially newly launched products.
- Client Management
- Strengthen customer relations, nurture loyal FENDI customer base and implement appropriate CRM tools;
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
- Manage customer service quality, meeting customer expectations by offering professional and individual human touch.
- Store Operations
- Perform store duties as assigned by team leaders and management;
- Operate the Company Sales Management system correctly in all areas relating to stock.
Senior or Client Advisor MEN'S RTW [FENDI London Stores] employer: FENDI
FENDI is an exceptional employer that prides itself on fostering a luxurious and dynamic work environment in the heart of London. With a strong emphasis on employee growth, we offer comprehensive training programmes and opportunities for career advancement, ensuring our team members thrive both personally and professionally. Our commitment to excellence is reflected in our collaborative culture, where every employee is valued and encouraged to deliver extraordinary experiences to our discerning clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Senior or Client Advisor MEN'S RTW [FENDI London Stores]
✨Tip Number 1
Network like a pro! Connect with people in the fashion industry, especially those who work at FENDI or similar brands. Attend events, join online forums, and don’t be shy to reach out on LinkedIn – you never know who might help you land that dream job!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-up, let your passion for luxury fashion shine through. Share your experiences and how you can bring that extraordinary customer service vibe to FENDI.
✨Tip Number 3
Prepare for role-play scenarios! Since client management is key, practice how you’d handle different customer situations. Think about how you’d upsell or create a memorable experience – this will impress during interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FENDI family and ready to provide that luxurious experience we all love.
We think you need these skills to ace Senior or Client Advisor MEN'S RTW [FENDI London Stores]
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury fashion shine through. We want to see how you connect with the FENDI brand and what makes you excited about providing an extraordinary experience to clients.
Highlight Your Sales Skills:Make sure to showcase your sales performance in previous roles. We’re looking for examples of how you’ve engaged in upselling and cross-selling, so don’t hold back on those achievements!
Demonstrate Client Management Experience:Talk about your experience in nurturing customer relationships and using CRM tools. We want to know how you've successfully managed client expectations and built loyalty in your past roles.
Keep It Professional Yet Personal:While we appreciate a professional tone, don’t forget to add a personal touch to your application. Share a bit about yourself and why you’d be a great fit for our team at FENDI. And remember, apply through our website for the best chance!
How to prepare for a job interview at FENDI
✨Know Your FENDI
Before stepping into the interview, make sure you’re well-versed in FENDI's history, values, and product lines. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in being a part of their team.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've successfully engaged in upselling and cross-selling in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores.
✨Demonstrate Client Management Expertise
Think of ways you’ve built strong relationships with clients in the past. Be ready to share stories about how you’ve nurtured customer loyalty and implemented CRM strategies effectively. This will show that you can bring value to FENDI’s client management approach.
✨Dress the Part
As a potential FENDI Ambassador, your appearance matters. Dress in a way that reflects the luxury brand’s image. This not only shows your understanding of the brand but also sets the tone for the kind of service you aim to provide.
