At a Glance
- Tasks: Deliver a luxurious experience while driving sales and managing client relationships.
- Company: Join FENDI, a prestigious luxury fashion brand known for its exceptional quality.
- Benefits: Competitive salary, employee discounts, and opportunities for career advancement.
- Other info: Passion for fashion and strong communication skills are essential.
- Why this job: Be part of a dynamic team and elevate your career in the luxury retail sector.
- Qualifications: 3+ years in retail fashion, with luxury sales experience preferred.
The predicted salary is between 30000 - 40000 € per year.
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Job Responsibilities
- Sales Performance: Engage in upselling, cross selling and multiple selling for all product categories; Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager; Provide customer feedback on products, especially newly launched products.
- Client Management: Strengthen customer relations, nurture loyal FENDI customer base and implement appropriate CRM tools, mastering the usage of the Company CRM tools provided; Implement CRM campaigns and set up One On One appointments in line with target and guidelines set; Manage customer service quality to meet customer expectations by offering professional and individual human touch with the customer.
- Store Operations: Perform store duties as assigned by team leaders and management; Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
- Stock Management: Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines; Support during store stock take and cycle counts.
- Store Maintenance: Maintain proper visual merchandising according to company guidelines; maintain a safe and clean store environment and implement daily housekeeping duties; You may also be required to carry out any other duties within your capacity, which the company may reasonably require.
Profile
- Minimum 3 years’ experience in Retail Fashion industry with at least 1 year in Luxury Sale;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationship skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Strong customer service skills;
- Computer skills and Retail management system knowledge;
- Goal-oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of second language is a plus.
Senior or Client Advisor [FENDI Bicester village Outlet] in London employer: FENDI
FENDI is an exceptional employer that offers a vibrant and luxurious work environment at the Bicester Village Outlet, where employees are empowered to deliver extraordinary customer experiences. With a strong focus on employee growth, FENDI provides comprehensive training and development opportunities, fostering a culture of excellence and collaboration. The unique location not only attracts a diverse clientele but also allows team members to engage with fashion enthusiasts, making every day a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior or Client Advisor [FENDI Bicester village Outlet] in London
✨Tip Number 1
Get to know the brand inside out! Research FENDI's history, values, and latest collections. This will not only impress during interviews but also help you connect with clients on a deeper level.
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or in front of a mirror. Focus on upselling and cross-selling techniques that align with FENDI's luxurious offerings. Confidence is key!
✨Tip Number 3
Network like a pro! Attend fashion events or connect with industry professionals on LinkedIn. Building relationships can lead to insider tips and even job referrals. We love seeing our community thrive!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who embody the FENDI spirit!
We think you need these skills to ace Senior or Client Advisor [FENDI Bicester village Outlet] in London
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for the luxury fashion industry shine through. We want to see how your experience aligns with FENDI's values and how you can contribute to creating that extraordinary customer experience.
Highlight Relevant Experience:Make sure to emphasise your retail fashion experience, especially in luxury sales. We’re looking for candidates who can demonstrate their strong selling skills and customer service expertise, so don’t hold back on showcasing your achievements!
Be Personable and Professional:Your written application should reflect your personality. We appreciate a friendly tone, but remember to keep it professional. Show us that you can balance being approachable while maintaining high standards of professionalism.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FENDI
✨Know Your FENDI
Before the interview, dive deep into FENDI's history, values, and latest collections. Being able to discuss specific products or campaigns shows your genuine interest and helps you connect with the brand's luxurious image.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully upsold or cross-sold in previous roles. Use metrics to highlight your achievements, like exceeding sales targets or improving customer satisfaction scores, to demonstrate your capability in driving sales performance.
✨Master the Art of Customer Relations
Think of ways you've built strong relationships with clients in the past. Be ready to share stories that illustrate your ability to nurture loyalty and provide a personalised experience, as this is key for a FENDI Ambassador.
✨Dress to Impress
As you're applying for a luxury brand, your appearance matters. Dress in a way that reflects FENDI's style and sophistication. This not only shows your understanding of the brand but also sets the tone for a professional and polished interview.
