At a Glance
- Tasks: Deliver a luxurious shopping experience and build lasting client relationships.
- Company: Join FENDI, a prestigious luxury fashion brand known for its innovation.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on personal development.
- Why this job: Be a part of a luxury brand and elevate clients' shopping experiences.
- Qualifications: 5+ years in retail fashion, with luxury sales experience preferred.
The predicted salary is between 40000 - 50000 £ per year.
MISSION STATEMENT
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
- Sales Performance: Engage in upselling, cross selling and multiple selling for all product categories; Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager; Provide customer feedback on products, especially newly launched products.
- Client Management: Strengthen customer relations, nurture loyal FENDI customer base, implement appropriate CRM tools and master the usage of the Company CRM tools provided; Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set; Manage customer service quality to meet customer expectations by offering professional and individual human touch with the customer.
- Store Operations: Perform store duties as assigned by team leaders and management; Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
- Stock Management: Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines; Support during Store stock take and cycle-counts.
- Store Maintenance: Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties; You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
QUALIFICATIONS
- Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale;
- Menswear category experience is essential and strong professional expertise in this category is an advantage;
- Bachelor’s Degree or equivalent is preferred;
- Manages his/her image standards on a high level;
- Strong selling and communication skills are necessary;
- Excellent relationship skills, self-reliant, friendly and patient;
- Organization, professionalism, self-confidence;
- Strong customer service skills;
- Computer skills and Retail management system knowledge;
- Goal oriented approach, multitasking;
- Strong knowledge and/or interest for fashion/luxury industry;
- Fluent English, knowledge of other languages is a plus.
Senior Luxury Men's RTW Client Advisor in London employer: FENDI
FENDI is an exceptional employer that offers a vibrant and luxurious work environment, perfect for those passionate about the fashion industry. With a strong focus on employee growth and development, we provide comprehensive training and opportunities to excel in your career while nurturing a culture of teamwork and excellence. Located in a prestigious area, our store not only attracts a discerning clientele but also fosters a unique atmosphere where creativity and professionalism thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Luxury Men's RTW Client Advisor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury fashion industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show off your personality! When you get an interview, be sure to let your passion for luxury menswear shine through. Share your experiences and how they align with FENDI's values to make a lasting impression.
✨Tip Number 3
Prepare for role-play scenarios! As a Client Advisor, you'll need to demonstrate your sales skills. Practice upselling and cross-selling techniques with friends or family to build your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Luxury Men's RTW Client Advisor in London
Some tips for your application 🫡
Show Your Passion for Luxury Fashion:When writing your application, let your love for luxury fashion shine through! Share specific experiences that highlight your knowledge of the menswear category and how you've engaged with high-end products in the past.
Highlight Your Sales Achievements:We want to see your sales prowess! Include quantifiable achievements from your previous roles, like exceeding targets or successful upselling strategies. This will show us you’re goal-oriented and ready to make an impact.
Demonstrate Your Client Management Skills:Client relationships are key in this role. Use your application to showcase how you've nurtured customer loyalty and implemented CRM tools effectively. We love seeing examples of how you've gone the extra mile for clients!
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through! A friendly tone can make your application stand out. Remember, we’re looking for someone who can connect with our clients on a personal level.
How to prepare for a job interview at FENDI
✨Know Your Luxury Brands
Before the interview, brush up on FENDI's latest collections and their unique selling points. Being able to discuss specific products and how they fit into the luxury market will show your passion and knowledge, which is crucial for a Senior Luxury Men's RTW Client Advisor.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully engaged in upselling and cross-selling in previous roles. Use metrics to demonstrate your sales performance and how you met or exceeded targets. This will highlight your ability to drive sales and meet KPIs, which is key for this position.
✨Demonstrate Client Management Expertise
Be ready to discuss your experience with CRM tools and how you've built and maintained customer relationships. Share specific strategies you've used to nurture a loyal client base, as this aligns perfectly with the role's focus on client management.
✨Exude Professionalism and Style
As a potential FENDI Ambassador, your personal presentation matters. Dress in a way that reflects the luxury brand's image and be mindful of your body language. Confidence and professionalism will leave a lasting impression on your interviewers.
